FAQ

What are the system requirements? Supported drones and devices?

Dronelink is supported across a variety of drones, mobile devices and operating systems. See list ...

When will Dronelink add support for DJI's new drones?

Dronelink is built on the DJI Mobile SDK, which does not always include support for DJI's latest d...

Does Dronelink offer support?

Yes, the best way to get support is by posting to the forums (free user registration required): G...

Why should I trust Dronelink to fly my drone?

Dronelink was created by Jim McAndrew, a software architect and drone enthusiast from Austin, Texa...

What makes Dronelink different or better than other apps?

Most flight automation apps are limited to uploading missions to the drone for execution. This app...

How do I install the mobile app?

Install the mobile app directly from the Apple App Store, or Google Play Store.                   ...

How do I install the native app on DJI monitors?

Download and install the APKs for your device. Please keep in mind that many of DJI's monitors are...

How do I take over control during a mission?

You should be ready to take control of the drone at any point during a mission in case of an emerg...

What is the difference between the web app and the mobile app?

The Dronelink web app is a progressive web application that provides account access, mission manag...

How do I synchronize / upload mission plans or flights between the web and mobile apps?

Dronelink stores mission plans and flights on the cloud under secure user accounts. All the online...

How do I upgrade my account?

You may be prompted to upgrade your account while using Dronelink if you attempt to access a featu...

Can I have multiple Dronelink accounts?

Yes! You can have multiple Dronelink accounts associated with the same user profile. Make sure you...

What happens if the drone loses connection?

If the drone loses connection during a mission, the resulting behavior depends on the execution en...

Can I use Dronelink while offline?

The Dronelink web app does not currently support offline mode. The Dronelink native app has limite...

Why is Dronelink unable to connect to my drone?

There are multiple reasons why Dronelink may not be able to connect to your drone: Is your drone ...

Does Dronelink void my warranty? (DJI Care Refresh)

No. DJI will still cover your drone if there is a hardware issue, but you will need to send them f...

Why am I unable to login?

The Dronelink app (web/native) and the support center (forums, etc) use different login systems. D...

Forgot Password. How do I Reset My Password?

Step 1 - Select "Forgot Password?" Either on app.dronelink.com webpage or from the Dronelink Mobil...

Where do I register for an account to login to the web and native apps?

Sign up for one of the plans in the web app on the subscription page. Unfortunately, we are not ab...

Does Dronelink generate flight logs?

Yes, Dronelink automatically generates logs in DJI's proprietary flight log format. You can access...

How do I connect to a third-party flight logging service? (DroneLogBook, AirData)

Dronelink integrates with multiple flight logging services, including Airdata and DroneLogbook. On...

What is on the Dronelink product roadmap?

We manage our product roadmap through feature requests and bug reports, and you can up-vote the th...

Does Dronelink have Release Notes?

Yes! Click here to read the release notes for each version.

How do I add users to my account?

Growth and Enterprise accounts can have multiple users within the same account. Each user seat is ...

How do I update my payment method?

Step 1 - Open Account Settings   Step 2 - Open Plan Details and Billing Options   Step 3 - Selec...

How do I cancel my account and/or get a refund?

Hobbyist Plans If you have a one-time payment plan and would like to cancel and receive a refund, ...

Can I get a receipt or invoice for my payments?

To get a receipt of payment with Dronelink, you will need to check the email that you signed up fo...

What is the Difference between Recreational (Hobbyist) and Commercial (Business) Use?

Dronelink has 2 categories of pricing plans; for Hobbyists (fun, recreational, or educational use)...

What is the difference between a Plan and a Mission?

When you tap the Load Plan button in the native app, Dronelink creates a new Mission and places a ...