FAQ

What are the system requirements? Supported drones and devices?

Dronelink is supported across a variety of drones, mobile devices and operating systems. Visit dro...

When will Dronelink add support for DJI's new drones?

Dronelink is built on the DJI Mobile SDK, which does not always include support for DJI's latest d...

Does Dronelink offer support? How do I get support?

Yes, the best way to get support is by posting to the forums (free user registration required): Po...

Why should I trust Dronelink to fly my drone?

Dronelink was created by Jim McAndrew, a software architect and drone enthusiast from Austin, Texa...

What makes Dronelink different or better than other apps?

Most flight automation apps are limited to uploading missions to the drone for execution. This app...

Why is iOS not supported for newer DJI drones?

Dronelink supports DJI drones by using the DJI Mobile SDK (MSDK). Starting with version 5 of the M...

How do I install the Dronelink mobile app?

Go to dronelink.com/download and select your drone from the list. Then select your remote controll...

How do I upgrade my account? Upgrade my plan?

You may be prompted to upgrade your account while using Dronelink if you attempt to access a featu...

Is there a free trial of Dronelink?

No, Dronelink does not offer free trials, however: If you want to try the Dronelink mobile app to...

Can I have multiple Dronelink accounts?

Yes! You can have multiple Dronelink accounts associated with the same user profile. Make sure you...

How do I install the Dronelink app on RC Pro, RC Enterprise Pro, RC Plus, or from the APK on a mobile device? Step-by-step instructions.

Go to dronelink.com/download from the device web browser to download the install the correct versi...

How properly close the DJI Pilot App on Remote Controllers with Screens / DJI monitors?

For the Dronelink app to run properly on a RC Pro, RC Pro Enterprise, RC Plus, Smart Controller, t...

How to check if my device will work well with the Dronelink app before purchasing an account?

Download the free Dronelink app, connect your drone to check for the video preview and run a confe...

How do I take over control during a mission?

You should be ready to take control of the drone at any point during a mission in case of an emerg...

What is the difference between the web app and the mobile app?

The Dronelink web app is a progressive web application that provides account access, mission manag...

How do I synchronize / upload mission plans or flights between the web and mobile apps?

Dronelink stores mission plans and flights on the cloud under secure user accounts. All the online...

What happens if the drone loses connection?

If the drone loses connection during a mission, the resulting behavior depends on the execution en...

What is the Difference between Hobbyist and Professional Plans? What is Commercial and Recreational Usage? What can I use my Hobbyist plan for?

Dronelink has 2 categories of plans: Professional Plans (for paid or commercial use) - subscripti...

Can I use Dronelink while offline?

The Dronelink web app does not currently support offline mode. The Dronelink mobile app has limite...

Onboard Only Support. What does this mean?

If you see an image like this, it means that your drone is ONLY supported by using Onboard DJI Way...

Why is Dronelink unable to connect to my drone?

There are multiple reasons why Dronelink may not be able to connect to your drone: Is your drone ...

Does Dronelink void my warranty? (DJI Care Refresh)

No. DJI will still cover your drone if there is a hardware issue, but you will need to send them f...

Why am I unable to login?

The Dronelink app (web/native) and the support center (forums, etc) use different login systems. D...

Forgot Password. How do I Reset My Password?

Step 1 - Select "Forgot Password?" Either on app.dronelink.com webpage or from the Dronelink Mobil...

How do I cancel my account and/or get a refund?

Hobbyist Plans If you have a one-time payment plan and would like to cancel and receive a refund, ...

How do I reactivate my cancelled account?

If your subscription to a professional plan has been paused, cancelled, or your payment has failed...

How do I Change my Email?

It is possible to change both your main user profile email, which is used for logging in, as well ...

Can I get a receipt or invoice for my payments?

Automated Receipts If you purchased with the Google Play or Apple App Store, the receipts will be ...

Where do I register for an account to login to the web and native apps?

Sign up for one of the plans in the web app on the subscription page. Unfortunately, we are not ab...