How do I cancel my account and/or get a refund?

  • Updated

Hobbyist Plans

If you have a one-time payment plan and would like to cancel and receive a refund, fill out the following form to request a refund: dronelink.com/refund

For purchases at app.dronelink.com/pricing, we will issue a refund up to two weeks (14 days) from your purchase.

For in-app purchases, the refund policy is dictated by the Apple App Store and Google Play Store.

After a refund is issued by Dronelink, it can take between 5-10 business days for the refund to post to your account.

 

Professional Plans - Subscriptions

For in-app subscriptions, you need to cancel your subscription through Apple or Google. You cannot use Manage Billing for In-App Subscriptions. Learn More

If you have a recurring subscription to a professional plan purchased directly from Dronelink at  app.dronelink.com/pricing/professional, you can cancel it from your account settings page using Manage Billing (see the instructions below starting at Step 1). 

When cancelling an active subscription, the account will remain active until the end of the paid period, with the exception of refund requests.

You can always reactivate your account later.

If you want a refund within two weeks (14 days) of purchasing a business plan as a new customer, please visit www.dronelink.com/refund and fill out the refund form. We cannot process in-app subscription refunds.

 

Canceling a Subscription Purchased at app.dronelink.com/pricing

You must cancel your subscription online at app.dronelink.com, cancellations are not possible from within the Dronelink mobile app.

To cancel your subscription, please follow these steps:

Step 1 - Click Settings at the top right on your account home page

 

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Step 2 - Select Manage Billing

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Step 3 - Click Cancel and Confirm

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Canceling an In-App Subscription

If you purchased a subscription in the mobile app, either through Apple or Google, you need to cancel the subscription through your Apple or Google account.

Steps to cancel a subscription from Apple.

Steps to cancel a subscription from Google.

 

I purchased an Annual Plan, but meant to buy Monthly

If you wanted to purchase a monthly plan, but accidentally purchased a yearly plan, we can refund you the yearly purchase, switch your account to monthly, and then you can re-activate the account as monthly (you will need to input payment details again). Your account will be temporarily cancelled until you reactivate it. Email support@dronelink.com to start this process.

 

Delete All Account Data

Start the process by filling out the form on this page:

dronelink.com/delete-account 

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