The Dronelink Reseller Program lets a business sell Dronelink accounts to its customers with prepaid codes: Starter and Growth codes for a number of months, and Hobbyist codes (Basic, Premium, Elite) with no end date. You buy a code at a discount, and you send it to your customer. Your customer owns the account from the start. The account does not renew automatically: you sell the next term. You set your own price, and you bill your customers yourself.
Become a Reseller
Email sales@dronelink.com. When we agree the terms, we set up a reseller account for you. Tell us the login email of the person who will own it. To add more admins, use Members in the reseller account's settings.
The reseller account only buys and manages your customers' accounts. It cannot fly missions.
Your Discount, Billing and Tax
- Your discount applies to each purchase and to each renewal. Each purchase shows the price before and after your discount.
- Your purchases are in one currency, which we set when we make your reseller account (US dollars if you do not tell us). Codes cost our list prices in that currency, less your discount. To sell in more currencies, ask us for one reseller account for each currency.
- You pay at Stripe Checkout, by card or by another method that Checkout shows. Each purchase has its own invoice. Find your invoices in Manage Billing.
- To change your card, see your invoices or edit your billing details, open the reseller account's settings and select Manage Billing. Every admin of the reseller account can do this.
- Stripe charges tax by your billing address. A US reseller with a resale certificate sends it to support@dronelink.com, and then pays no US sales tax. An EU or UK reseller enters its VAT ID at Checkout.
The Customers Page
The home page of the reseller account lists your customers' accounts and your codes.
- Select a chip to see one kind: Active, Ended, Codes (unused codes) or Credits.
- Search by account name, owner name or owner email, or by a code's plan or its first characters.
- The list updates by itself when a customer redeems a code.
- Select Add Date Range to see the accounts that end or renew, and the unused codes that end, in that range, earliest first. Use it to plan renewals.
- Select an account to open it. Select the menu on a row to see its actions.
- Select Buy codes to buy codes. With an empty list, the Create step of the first-steps list does the same.
Use the Customers page in a web browser: the Dronelink app does not show Buy codes, the Create step, or the Renew and Add seats menu of an account.
Sell with Prepaid Codes
Buy codes
- Select Buy codes.
- Choose the plan, the seats, the months (1 to 36) and the number of codes (1 to 50). Starter has 1 seat. Growth has 1 to 25 seats. A Hobbyist plan (Basic, Premium or Elite) has one user and no term, so you choose only the number of codes.
- Check the price, select Continue, and pay at Stripe Checkout. One payment covers all the codes.
A term of less than 12 months costs the monthly price for each month. A term of 12 months or more costs the yearly price for each 12 months, and one twelfth of it for each further month. A Hobbyist code costs the plan's one-time price. Your discount then applies.
A Hobbyist code makes a new account with no end date, which your customer owns and can upgrade on the web. It has no renewal and no added seats, and it does not show in your reminders.
The codes show under Codes when the payment is complete. A bank payment can take a few days.
Send a code
Select an unused code to copy its link, and send the link to your customer. Your customer opens it and makes a new account or renews one of their accounts. Learn what your customer sees. A used code leaves the list, and its account shows in its place.
Unused codes and credits
- An unused code is valid for 90 days after it is made. Then it becomes a credit.
- To stop a code, open its menu and select Void. The link stops working, and you get a credit.
- A credit is for a new code with the same plan, seats and months. Open its menu and select Make a new code. There is no charge, and a credit does not end. The new code is valid for 90 days.
Renew an account
Send your customer a new code, or renew the account directly: open the account's menu and select Renew. Choose the months and the seats, select Continue, and pay at Stripe Checkout.
- A renewal has the plan of the account. To move a customer from Starter to Growth, send a Growth code, which your customer redeems as a new account.
- A renewal must have at least as many seats as the account has members. Its seats start with the new term. While a renewal waits for the current term to end, the next renewal must have the same seats.
- You can also renew an account after it ends. You cannot renew a suspended account.
Add seats
While an account's term runs, open its menu and select Add seats. The price covers each month or part of a month to the account's end date. The seats apply at once, and they also go to a renewal that waits. Each member uses one seat, and the owner is a member.
Reminders and the end of a term
30 days before an account ends, Dronelink emails the admins of the reseller account. Dronelink does not email your customer, so tell your customer.
At the end, the account shows under Ended, and you can still renew it. Your customer can also reactivate it with their own card. The account then leaves your list.
Refunds
You can request one refund up to 14 days after a purchase, at dronelink.com/refund. On the form, for Account Type, choose "Other / not sure". A refund of a code purchase ends the unused codes and credits of that purchase. An unused code that ends gives a credit, not a refund.
Support
You give your customers their first support. Dronelink support also helps every user who writes to us. For questions about your reseller account, email support@dronelink.com.