FAQ
Answers to common questions... drone support, installation, troubleshooting
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How do I Change my Email?
It is possible to change both your main user profile email, which is used for logging in, as well ...
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Can I get a receipt or invoice for my payments?
Automated Receipts If you purchased with the Google Play or Apple App Store, the receipts will be ...
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Where do I register for an account to login to the web and native apps?
Sign up for one of the plans in the web app on the subscription page. Unfortunately, we are not ab...
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Does Dronelink generate flight logs?
Yes, Dronelink automatically generates logs in DJI's proprietary flight log format. You can access...
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How do I connect to a third-party flight logging service? (DroneLogBook, AirData, Aloft Air Control, Dronedesk)
Dronelink integrates with multiple flight logging services, including: Airdata DroneLogbook Alof...
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What is on the Dronelink product roadmap?
Dronelink is used all over the world by a large number of daily active users in a wide array of us...
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Does Dronelink have Release Notes?
Yes! Click here to read the release notes for each version.
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Single vs Multi-User Plans. How do I add / invite users to my account?
Each person must have a separate login. You cannot share a Dronelink login between people. The Gro...
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How to switch from monthly to annual billing
One year of annual billing costs less than 12 months of monthly billing. The pricing page shows th...
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What is the difference between a Plan and a Mission?
When you tap the Load Plan button in the native app, Dronelink creates a new Mission and places a ...
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Why does the Android app ask for so many permissions?
The DJI SDK requires access to these permissions to function: Manifest.permission.VIBRATE,Manifest...
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Does Dronelink Support Multiple Languages? How to switch languages?
Yes. Dronelink has added beta support for several different languages, which can be changed in the...
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Why do I see Camera Settings Failed or "Required Component Failed" Errors?
I received a Camera Settings Failed Error or a "Required Component Failed" Error when running a mi...
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Why do I see "Unable to Take Control" or "Automatic Control Interrupted" during missions?
There are several reasons why Dronelink might display these messages. These issues may also result...
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Why do I see "Device Running Too Slow" during missions?
Dronelink uses a custom flight controller that performs all the calculations on your mobile device...
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Why is the DJI remote controller not supported?
Some DJI remote controllers cannot run third-party apps such as Dronelink. The DJI SDK does not s...
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Drone not supported. Why are some drones not supported?
If you have seen an image like this, it means that your drone is not currently supported. Click h...
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Why does the drone fly off course or make jerky movements during certain mission plans?
There are many forum threads that discuss this issue in detail (such as this one). In the end,...
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Install Dronelink app via APK on an Android mobile device without using the Google Play store? (for MSDKv4 drones)
The latest version of the Dronelink app is no longer available on the Google Play Store. Installin...
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Why does it display "Electromagnetic interference at sticks"?
The DJI SDK erroneously reports this status on the Mavic 2 pro, even when it is safe to fly. Pleas...
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Why does the 3D view say ArcGIS failed to load in the web app?
The 3D view is powered by Esri's SceneView (ArcGIS), which requires cross-site tracking to be enab...
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Which features and drones are included in my plan?
You can always see exactly which features and drones your plan supports by opening your account se...
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How do I join and test the Beta app?
The Dronelink beta is open to any user with a paid account. Login with your existing username and ...
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List of Legacy iOS Devices
Please avoid using Dronelink with these devices if possible (it will probably result in a bad user...