A Dronelink reseller can sell you a prepaid Dronelink account. The reseller sends you a link with a code. You pay the reseller, not Dronelink. There are two kinds of codes:
- Starter or Growth: an account for a number of months, with a number of seats. It does not renew automatically.
- Basic, Premium or Elite (Hobbyist): an account for one person with no end date, as when you buy a Hobbyist plan yourself. Learn about Hobbyist plans. Compare the Starter and Growth plans.
Keep the link private. Any person who has the link can use the code.
Redeem a Code
- Open the link in a web browser.
- Register, or log in with your Dronelink login. The page shows the plan, the seats, the months and the name of the reseller.
- Choose one:
- New account: enter a name for the account. You are its owner. The page shows the date when the account ends.
- Renew one of my accounts: select the account. The page shows the new number of seats and the new end date.
- Select Redeem.
A new account is on your user profile with your other accounts. Learn more about multiple accounts.
A Hobbyist Code
A Hobbyist code always makes a new account, which you own. It has no end date and nothing to renew. To move to a higher Hobbyist plan, open the account's settings and select Upgrade: you pay only the difference, on your own card. You cannot buy an App Store or Google Play plan for this account.
Renew an Account with a Code
You can renew a Starter or Growth account that you own or that you are an admin of.
- The new term starts when the current term ends. If the account has ended, it starts today.
- The code must have the plan of the account. For example, a Growth code does not renew a Starter account.
- The code must have at least as many seats as the account has members.
- The seats of the code start with the new term. If a renewal already waits for the current term to end, the next code must have the same number of seats.
- A code from a different reseller also works. The account then moves to that reseller.
A code cannot renew:
- An account that you bought in the App Store or Google Play, also after it ends. Use the code for a new account.
- An account that you pay for by card at app.dronelink.com, while that subscription is active. Cancel it in Manage Billing. When the paid period ends, redeem the code.
- An account on an earlier version of the Starter or Growth plan. Use the code for a new account.
- A suspended account. Contact Dronelink support.
- An Education class or an Enterprise account.
While the Term Runs
- Account Settings shows "Prepaid by" with the name of the reseller and the end date.
- The account has no Upgrade and no Manage Billing. Ask your reseller to renew the account or to add seats.
- Each member uses one seat, and the owner is a member. A code with 3 seats holds 3 people. On a Growth account, Members shows the seats as Team Size (max). When all seats are in use, a new member cannot accept an invitation. Ask your reseller to add seats.
- You cannot buy an App Store or Google Play plan for the account.
When the Term Ends
Dronelink does not email you before the end. Your reseller gets a reminder 30 days before the end, so ask your reseller about your renewal.
At the end, the account shows "Ended" with the date. Plans and flights stay in the account. To continue, choose one:
- A new term from your reseller: your reseller sends you a new code, and you redeem it with Renew one of my accounts. Your reseller can also renew the account directly.
- Your own subscription: the owner opens Account Settings and selects Reactivate Account, then pays at Stripe Checkout for the seats of the code. The plan then renews every year on your card, at the normal price, and the account no longer belongs to the reseller. Only the owner sees Reactivate Account. It can take up to one hour after the end to show. Learn more about reactivation.
If a Code Does Not Work
- "This code is already used." Each code makes or renews one account. Ask your reseller for a new code.
- "This code has ended." A code ends 90 days after it is made. It also ends when your reseller voids it, makes a new code from it, or gets a refund for it. Ask your reseller for a new code.
- "Renew one of my accounts" is missing, or your account is not in the list. The code cannot renew that account. See Renew an Account with a Code above.
Support
Ask your reseller first. Dronelink support also helps every user who writes to us. Learn how to get support.