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Comments
50 comments
RE the RTH are you more than 20 meters away when you try to get it to RTH, re the video feed, do you have video in DJI fly, you say everything is up to date, so you're on the latest mini2 firmware (without any hacks) & what version of dronelink
Hello, thanks for the quick reply. That could be indeed the RTH problem, but for the video feed: It works flawless in the Fly app, but not a single image on DL. everything is indeed up to date and the DL version is atm 4.1.0 (2226)
Ok check out everything in this post and make sure that you've closed the DJI Fly app completely
https://support.dronelink.com/hc/en-us/articles/360052025194-Why-is-Dronelink-unable-to-connect-to-my-drone-
Hey Martin, I've been through all the support posts but cannot find a solution. I was hoping you could look into it more specifically, please ?
I'm just a user like yourself, i fly mini2 without problem using several different devices, maybe Jim McAndrew, can come up with suggestions on things to try
This is the standard list of potential problems:
https://support.dronelink.com/hc/en-us/articles/360052025194-Why-is-Dronelink-unable-to-connect-to-my-drone-
Hey Jim,
I've been trying to get this working for hours and have tried everything I can imagine. Now I'm redirected to the same page again...
How can I get a refund for my subscription I bought today?
Thanks in advance
Contact support@dronelink.com
My bad - so many people ask this same question without looking at the FAQ that I didn't even bother to read the previous posts.
For refunds: https://support.dronelink.com/hc/en-us/articles/1500000580482-How-do-I-cancel-my-account-and-or-get-a-refund-
If you want to keep trying, not sure if you have done this yet but I would try a different cable and/or different mobile device to see if we can isolate the problem. Maybe also check latest firmware (I saw Martin suggested it before but didn't see a confirmation from you).
Just to be clear, the new process is listed here.
Noted Jim
Hey Jim,
I tried 2 other cables, 1 brand new and no succes (note that in the DJI fly app I DO get video feed). Also tried with my older but up-to-date Galaxy A31 and same result. Firmware and software are all up to date as well.
When I move the drone I do get telemetry data so the connection is working, it's just the video that's missing.
If you switch to Photo mode and then back to Video does it wake it up?
Hey Jim, that doesn't do the trick. Never saw any live image from the camera in Dronelink at all. Maybe I can install some debugging software to your liking on my device so you can dig into your code to see where things go wrong ?
The only way to really resolve this issue is to get access to your drone physically.
Based on the description, it sounds like you didn't grant access to all permissions, but I know you already said you did. Since you are the only user reporting any issues right now and we can't reproduce the issue on our hardware, a refund might be the only option here.
I have to admit that that's the last route I want to take. I wrote that yesterday in frustration, not knowing the work you must have put in as an individual. I did my research now and I apologize.
As I am the only one experiencing the issue there has to be something wrong on my side. 3 updates of the Google play services also did not work but I'll keep you updated with my progress.
Thanks for the help so far Jim & Martin.
Have you tried uninstalling and reinstalling the latest app from the google play store, what android version are you on
On this page, what do you mean by number 6, using the OTG port ?
https://support.dronelink.com/hc/en-us/articles/360052025194-Why-is-Dronelink-unable-to-connect-to-my-drone-
Many times Martin, many versions tried...
As for the Android version, that would be android 12, with the Google play system-update of 1 october (latest).
I just activated developer mode on android, maybe this opens something up for a solution.
Ok, if you go here what do you see
I see all the same Martin
Fair enough, really scratching my head here now, as I fly mini2 without any problems using samsung devices running android 12 (Z fold 2, Tab 7FE 5G)
Yente. I’ve been following this post and seems like you have done everything possible. This is very strange and as Martin stated he uses the Mini 2 with Android as well as many others. I’m sure this is very frustrating. Since the DJI App works fine I doubt this will help but can’t hurt to try. I’d refresh the firmware using DJI Assistant 2 (consumer drone series) software. Doesn’t take long and as I stated since DJI App works I doubt it will fix the issue. At least you will eliminate the slightest possibility that it wasn’t a firmware issue. I don’t understand how software works but why not try it since you have done everything else already. Good luck.
Also your question about number 6 OTG Port as mentioned in the help article. The Mini only has the one connection on the RC-N1 controller so that’s not an issue.
Hey Mike, thanks for getting involved. Coincidentally, I just tried the firmware flash moments before you posted. It did not solve anything sadly...
Bummer. 🥲 I realize this may be a pain but do you have a friend or neighbor who uses IOS device. Just curious but if it works then it must be something in the Android device settings somewhere. This is Really baffling.
Hey all, I don't know how to tag everyone, but I wanted to let you know that I got it working on an old Motorola phone running Android 9. It's a low performance device so not a long term solution though. (And ignoring the cracked screen haha)
So the problem seems to be isolated with recent versions of the Samsung Galaxy devices (A53 5G & A31)
Good to hear you're flying
The A53 is very new so it should work. There must be something in the devices settings somewhere which is not allowing it. I’d go through all the devices settings and see if there is anything that could be causing the issue. That new of a device may have additional settings which need to be checked. Curious if you have tried the Beta version just to see if it may work. Can’t hurt to try.
https://support.dronelink.com/hc/en-us/articles/360033520874-How-do-I-join-and-test-the-Beta-app-
Hey Mike,
Already joined the beta but there is none available now I think.
I've gone through the settings 3 times already, tried some things.. no luck :/
I’ve been using Beta for about a year. It’s always been available so maybe look at the link again and select the proper version for your device. Current Beta I have is 4.1.0 (226)
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