Why is Dronelink unable to connect to my drone?

There are multiple reasons why Dronelink may not be able to connect to your drone:

1. Is your drone supported (including the mobile operating system you are using)? See full system requirements
2. If your drone is supported, are you sure you are on the latest version of Dronelink? See release notes
3. Do you have DJI GO, DJI Fly, or 3rd-party flight app running in the background? If so, terminate it first.
4. If you are on Android, did you grant all the permissions on install? If not, you must grant all permissions (learn more).
5. In rare cases you may need to unplug the mobile device from the remote controller and plug it back in and/or restart Dronelink after you do this.
6. You may also need to use a different cable or plug the device into the OTG port on the remote controller. If you use the OTG port, make sure to unplug the default connection cable.