There are multiple reasons why Dronelink may not be able to connect to your drone:
- Is your drone supported (including the mobile operating system you are using)?
- If your drone is supported:
- Are you using the latest version of Dronelink (see release notes)?
- Are you using the correct flavor of Dronelink for your drone model (learn more)?
- Are you using the latest drone firmware from DJI?
- Do you have DJI GO, DJI Fly, or 3rd-party flight app running in the background?
- If so, terminate it first.
- If you are using a DJI Remote Controller, learn how to terminate DJI Fly or DJI Pilot correctly.
- If you previously instructed Android to automatically open another app upon connecting the drone, disable that first.
- If you are on Android, did you grant all the permissions on install?
- If not, you must grant all permissions (learn more).
- Have you run Dronelink with a network connection at least once?
- This is necessary as DJI requires all apps built with the DJI SDK to register at least once with the DJI SDK servers.
- Is your Remote Controller linked to your drone?
- In rare cases you may need to unplug the mobile device from the remote controller and plug it back in and/or restart Dronelink after you do this.
- You may also need to use a different cable or plug the device into the OTG port on the remote controller.
- If you use the OTG port, make sure to unplug the default connection cable.