If you have a one-time payment plan and would like to cancel and receive a refund, fill out the following form to request a refund: dronelink.com/refund
For purchases at app.dronelink.com/pricing, we will issue a refund up to two weeks (14 days) from your purchase.
After a refund is issued by Dronelink, it can take between 5-10 business days for the refund to post to your account.
If you have a recurring subscription to a professional plan purchased at app.dronelink.com/pricing/professional, you can cancel it from your account settings page (see the instructions below starting at Step 1).
For in-app subscriptions, you will need to cancel your subscription through Apple or Google.
When cancelling an active subscription, the account will remain active until the end of the paid period, with the exception of refund requests.
If you want a refund within two weeks (14 days) of purchasing a business plan as a new customer, please visit www.dronelink.com/refund and fill out the refund form. We cannot process in-app subscription refunds.
Monthly vs Annual Billing Mistake
If you wanted to purchase a monthly plan, but accidentally purchased a yearly plan, we can refund you the yearly purchase, switch your account to monthly, and then you can re-activate the account as monthly (you will need to input payment details again). Your account will be temporarily cancelled until you reactivate it. Email firstname.lastname@example.org to start this process.
Canceling a Subscription
You must cancel your subscription online at app.dronelink.com, cancellations are not possible from within the Dronelink mobile app.
To cancel your subscription, please follow these steps:
Step 1 - Click Settings button at the top right on your account home page:
Step 2 - Click the Details button on your plan:
Step 3 - Click Cancel Subscription
Request to Delete All Account Data
To request all account data to be deleted, please email support, specifying your account email, and
"Delete All Account Data" in the subject line.