ARCGIS API failed to load

Sergio Amateis

• August 05, 2020 09:02

Hi 

I am completely new to Dronelink and still trying to understand basic things. The documentation that I find is not well done. 

Here I wrote for a specific error. Yesterday I was working on the WEB mission builder with an IPAD and all was working

Today I am working on the WEB mission builder with my Windows 10 PC, on Chrome Version 83.0.4103.116 (Build ufficiale) ( 64 bit) and when I try to preview the mission I get the error  "The ARCGIS API Failed to load".  What should I do ???

thank you.

0

• 

  Sergio Amateis

  • August 05, 2020 09:44

  I have found another post with the same problem (but for SAFARI) 

  The suggestion was to enable cross-site tracking.

  I have searched for all ways to enable cross-site tracking on Chrome. 

  Opening specific site setting for "app.dronelink.com" in Privacy and Security section, I set all lines to ALLOW

  then in cookies section, I set to OFF the line "send do not track request",

  but these do not help, I always have the same error.

  Please HELP

   

  0
• 

  Jim McAndrew

  • August 05, 2020 13:09

  Could be this: 

  

  0
• 

  Sergio Amateis

  • August 05, 2020 16:44

  yes Jim, that was the setting I already put OFF

  But that does not solve the issue.

  0
• 

  Jim McAndrew

  • August 05, 2020 18:51

  I don't know then. We are not able to reproduce the issue. Maybe you are using a VPN or some other non-standard setup.

  0
• 

  Chris Elliott

  • August 11, 2020 15:54

  I started having the same issue. I had disabled "Use hardware acceleration when available" setting in Chrome, when trying to diagnose an unconnected issue with a different app, and had left it disabled.

  I was able to replicate the error message on my end, changing the setting on and off. Results may vary.

   

  Regards,

  Chris

  0
• 

  Reuben M Marcus

  • August 15, 2020 21:30

  I have the same problem today with safari.

  0
• 

  Sergio Amateis

  • August 16, 2020 16:09

  For me, I suppose that Jim was right. I was working with my office PC that use ZSCALER to connect to Internet. Anyway, I was able to work on the mission builder (and preview) using Firefox.

   

  0
• 

  Carlos Orellana

  • February 13, 2021 21:58

  También tengo el mismo problema en mi laptop, con respecto a este problema existe alguna solución definitiva?

  0
• 

  DAN MEISTER

  • April 22, 2021 23:02

  I have this issue no matter what browser I am using. It does it on the mission builder and online in a real flight. I have researched and researched it and cannot find a suitable answer.

  0
• 

  Jim McAndrew

  • April 23, 2021 11:34

  Not sure how else to help you as the solutions we have found work for us. If you can send us steps to reproduce that would be great, or you can request a refund at support@dronelink.com.

  0

Please sign in to leave a comment.