If your subscription to a professional plan has been paused, cancelled, or your payment has failed, your account will have a Canceled status and must be reactivated.
An Education class that ended does not reactivate. An organization owner or admin selects New term on the class to buy a new one. Learn more.
An account from a reseller code that ended has two ways back: a new code from your reseller, or Reactivate Account with your own card. With your own card, the account no longer belongs to the reseller. Learn more.
You do not need to create a new user profile or account, sign in with the previous user profile that was associated with the account you want to reactivate.
If you purchased via a in-app purchase from Apple or Google, you must reactivate using the below method. The reactivation is a new subscription at Stripe Checkout, billed by Dronelink, not by Apple or Google.
If you purchased at app.dronelink.com/pricing you must also follow the below steps. Your last payment details are not saved, so you enter your card again at Stripe Checkout.
If you are having issues with this process, please contact support@dronelink.com.
Step 1 - On a web browser, Login with your account User Profile
You must be logged in as the previous user that was the account owner to reactivate the account.
Step 2 - Open Account Settings
Open the account settings for the cancelled account.
Step 3 - Select Reactivate Account
Step 4 - Enter Your Card at Stripe Checkout