Not working in MA2

Michael Wales

I installed the beta app for MA2 and built some missions.  Took it out yesterday and tried to run a mission, made sure DJI Fly was not running.  It connected to the drone, but as soon as the MA2 took off, the app would crash.  I spent $40 to get the premium version and would like to harness the power of this app.  What can I do?

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Comments

10 comments

  • Comment author
    Jim McAndrew Dronelink Staff

    Are you on iOS or Android and which build are you on?

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  • Comment author
    Michael Wales

    iOS and version 2.1.0 (137)

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  • Comment author
    Jim McAndrew Dronelink Staff

    There is a known issue with the beta app crashing if you upgraded from 2.0.0. The only work-around is to delete the app and reinstall the beta directly.

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  • Comment author
    Michael Wales

    Can you post step by step instructions so I don’t screw this up?  Very much appreciated!

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  • Comment author
    Jim McAndrew Dronelink Staff

    There are quite a few other threads about this already. The beta isn't really meant for production use, you have to take it as-is.

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  • Comment author
    Michael Wales

    Ok, sorry to bother you.  I guess $40 was a stupid thing to waste.

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  • Comment author
    Jim McAndrew Dronelink Staff

    We have had quite an influx of "normal" users purchasing Dronelink and downloading the beta just to get access to pre-release features, such as the MA2 support, but we discourage this mentality as the beta is not meant for this purpose.

    Your options are:

    1. Email support@dronelink.com and request a refund / account cancellation
    2. Wait for the production version
    3. Use the beta with all its quirks / bugs / lack of documentation
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  • Comment author
    Forest Weston

    I will happily choose option 2. I knew when I signed up that the MA2 was not yet supported but I have been able to learn the system by planning missions on the web app. This is a great system and the wait will be worth it. 

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  • Comment author
    Dan Bish

    Is there somewhere we can sign up so we'll be notified when support for MA2 & Android will be available?

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  • Comment author
    Jim McAndrew Dronelink Staff

    Subscribe to updates to this article.

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