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"Unable to take control" message in DJI fly safe blue authorization zone

Comments

12 comments

  • Jim McAndrew

    Did you have the drone flight mode in P before opening Dronelink?

    You can see our tutorials here:

    https://support.dronelink.com/hc/en-us/sections/360004742493-Tutorials

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  • Claude Paquette

    I just reconfirmed that it was, and still is, in P mode.

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  • Claude Paquette

    I realize that as a "hobby customer", I'm not entitled to technical support, but could you please indicate if one of the following statements applies to my situation;

    1. This is a bug that we will address at some point in time.
    2. We require more information about your issue, we don't know if this is a bug or not
    3. We don't know if this is a bug or not, but we will not be investigating
    4. This is a bug that we will not address.
    5. This is a user failure and we will provide you with guidance
    6. This is a user failure and we will not provide you with guidance
    7. This is a hardware problem that is not Dronelink's responsibility
    8. Your situation is as intended, i.e, the Dronelink app will not allow a Mavic Mini to be unlocked in a DJI blue authorization zone.

    Not trying to be difficult, but just wondering if there is any chance that Dronelink will work for my situation, because I really like the potential your system could provide.

    Thank you

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  • Jim McAndrew

    If you would like priority support, feel free to upgrade to the Pro plan. As far as the issue, it is not clear, but perhaps you left DJI Fly running in the background. You need to terminate it.

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  • Claude Paquette

    The app has a drill down status menu, where one item is "Radio Channel Quality" "Unknown".

    There is also what looks like a red "R" radio wave icon in the upper right row of icons.  I suspect these two indicators are linked to my issue.

    It this possibly the problem, and is there something that I can do to fix?

    I was already doing everything you suggested.

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  • Jim McAndrew

    It isn't clear yet but Eric has our test unit and will try to reproduce the issue.

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  • Claude Paquette

    Just to complete my bug report, I tried again today with your latest native app.  Here's the link to the mission, and I've attached screenshots.

    https://app.dronelink.com/claude-paquette/flights-around-home/plan/5OLRe6s7xZWwUUH5cAXc/JeHQ9HX8ZBbQxXfwaqki

     

    Google Pixel 2, Android version 10

    Mavic Mini, firmware v01.00.0500

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  • Scott Jean

    Claude I am having same red r show up on mine and my missions aborted cause it was unable to connect, were you able to figure out what the red r is?

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  • Scott Jean

    Great thanks, hopefully it can get fixed soon! Think this app has some awesome potential for the mini. Plus we already paid for it. We will see.

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  • David Tolson

    From what I've seen in other discussion threads the red icon is obstacle avoidance which the mini does not have so it will always be red. It would be nice if there was a reference document for all the items that can appear on screen.

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  • Scott Jean

    David thanks, that is helpful to know and makes sense.

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