Yes, the best way to get support is by posting to the forums (free user registration required):
Dronelink team members, including the developers, actively monitor the forums on a daily basis and we typically respond to unanswered threads within 24-48 hours.
If you need a private conversation, we do offer email support for Professional accounts, but the preferred method is the forums since the answers will be publicly available to help other users (this is how we are able to offer free support). The quality of the support is the same regardless of the method because it is the same team members that respond to both channels.
NOTE: We also offer email support for questions related to billing.