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Unsparsing error when trying to install software to drone - Phantom 4 Pro with V1 Screen

Comments

23 comments

  • Jim McAndrew

    unparsing error

    Which APK is giving this error? Are you still able to successfully install the previous APK?

    which order to install the APKs

    The order doesn't matter.

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  • brayden mitchell

    Sorry I deleted the old APK off my phone so not sure what version I previously had

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  • brayden mitchell

    I've downloaded the APKs from this link. Please let me know if these are the versions you'd like me to try installing

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  • Jim McAndrew

    Those are the correct links, my question is which APK out of those links is giving the unparsing error.

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  • brayden mitchell

    Oh apologies it is the Dronelink APK

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  • Jim McAndrew

    This is an APK from a few versions back, does it install?

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  • brayden mitchell

    Thanks - install worked. Logged in and it asked for Email verification which I accepted. App however is now saying '8 : connection to google play services lost' when attempting to log in. Have restarted the device with no luck

    Edit: after a few attempts I am now back in. Should I download the update and install as suggested on the app?

     

     

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  • Jim McAndrew

    No point in clicking that button since it will just ask you to download the latest version which isn't working for you. We need to identify when it broke. Can you install each of these builds and see which one starts having the issue?

    1. 3 versions back
    2. 2 versions back
    3. 1 version back
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  • brayden mitchell

    pv4v1_12.apk gives the unparsing error. The others allowed me to proceed with an installation. Any ideas on when you might be able to have it sorted? I've got some GPS waypoints set up at my mates house which is being constructed and I'm missing capturing a few important steps :(

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  • Jim McAndrew

    Any ideas on when you might be able to have it sorted

    I depends on what is causing the issue, but honestly we may drop support for it because it is using the 32bit version of Dronelink, which really only supports a class of legacy devices that will result in a bad user experience. Having said that, happy to cancel your account / issue a refund if you prefer.

    If you want to continue debugging, try the latest beta APK.

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  • brayden mitchell

    Pretty dishonest honestly to say you support certain devices then tell me you're just going to drop them off the radar - I've got existing projects I might not be able to finish now. Surely you could get a version working?  

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  • Jim McAndrew

    Not sure what is dishonest about what I am trying to do for you:

    1. I am still trying to find a fix (did you try the latest beta APK linked above)?
    2. I am being honest that if we cannot find a fix, we may have to drop support (at which point we will take down the devices from the supported list)
    3. I am offering you a full refund if I am unable to find a fix
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  • brayden mitchell

    Sorry I thought you were implying you were just going to drop support! Unfortunately I'll likely have this drone until the Mavic 3 pro is released.

    App installed fine but has frozen after entering my details and pressing 'log in' button. Then it gave me the error "There is no user record corresponding to this identifier. The user may have been deleted."

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  • Jim McAndrew

    App installed fine

    That's great news, it looks like we may have a work-around!

    There is no user record corresponding to this identifier

    Do you have a phone or tablet that you can try logging into Dronelink on (just to see if the login issue is related to the P4 screen specifically)?

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  • brayden mitchell

    Cool! I can confirm that the log-in works fine on my Samsung A52. Log-in does not work on the V1 screen

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  • Jim McAndrew

    It sounds like Google Play Services isn’t installed yet / correctly. You installed both the Google APKs, correct? Can you try installing them again?

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  • brayden mitchell

    Re-install did nothing

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  • Jim McAndrew

    Ok, now I understand. You installed the dev version of Dronelink. Uninstall that one and install the production version instead.

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  • brayden mitchell

    Think we are all good to go. Is this version safe to use in the field? If yes I'll test it tomorrow

     

     

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  • Jim McAndrew

    Yes

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  • brayden mitchell

    Hi Jim, maps are not loading into the software. I can fly the drone and see what's happening but no routes load when I press my flight plan. I can see the map etc, home point, and current drone, however no new waypoints are added. Any ideas please 

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  • brayden mitchell

    Hey guys I think I'd rather just take a refund.. I don't really have time to debug software. Could you get in touch with me please so we can organise that

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