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Problema: Elevaciones del terreno no disponibles

Comments

11 comments

  • Jim McAndrew

    It is currently working for me. Can you share a mission plan that is causing the issue?

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  • Ramón Echizarreta Fernandez

    Muchas gracias por responder a Jim.

    En realidad me pasa con cualquier componente (mapa) que creo desde mi cuenta. Les doy un plan de vuelo simple que acabo de intentar ejecutar y que me dio el mismo error nuevamente.

    Lo he probado con un Mavic Air 2 y con un Mavic 2 Pro.

    Si tengo que enviarte algo más, no dudes en preguntarme.

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  • Jim McAndrew

    Sorry I just saw this:

    I bought the Premium version just for this feature

    Premium doesn't have terrain follow. You have to be on one of the Business plans.

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  • Ramón Echizarreta Fernandez

    Since when is that? I have made more than 40 successful flights in which I have followed the terrain and I have not changed my plan.

    Have the conditions been updated? What's more, in my account I have several flights scheduled taking into account the elevations of the terrain that I can execute without problems.

    I would like you to clarify this for me.

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  • Jim McAndrew

    The new hobbyist plans (as of 2021) do no have terrain follow. Your legacy plan (Premium 2020) still has it so it looks like maybe you are experiencing a different issue.

    I am still not able to reproduce any issues with terrain follow right now, so can you either share a specific plan that is having the issue, or post the exact screenshot of the error?

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  • Ramón Echizarreta Fernandez

    But then with the plan that I bought in 2020 in which there was ground monitoring, will I be able to continue doing it or have the conditions changed?
    I'm going to make another try and capture the error screen. In my next message I will leave that image.

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  • Jim McAndrew

    We do not change the features in legacy plans after purchase. You can confirm which features are in your plan by clicking this button:

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  • Ramón Echizarreta Fernandez

    Esta es la captura de las funciones de mi plan Premium 2020 donde, como dices, se incluye el monitoreo del terreno. Voy a volar mi dron y capturar la pantalla de error para intentar solucionar el problema.

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  • Ramón Echizarreta Fernandez

    I leave the screenshot of the error I get when trying to run a map with heights of the terrain.

    I insist that this has happened to me for two days and only in new plans. If I run previous flights it does it without problem.

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  • Jim McAndrew

    This issue has already been corrected in the next version (2.5.0) which should be released sometime this week. If you want early access, you can join the beta.

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  • Ramón Echizarreta Fernandez

    Thank you very much Jim.

    I am waiting to test this new version and I am very grateful for the treatment and speed in handling the problem.

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