Smart Controller says No Active Accounts.

November 07, 2019 05:15
10 comments

I am having trouble using the app on my Smart Controller.

I have the Play Store installed and working I can install other apps.

My Dronelink account works on my iPhone and computer but when I login to the app on the Smart Controller is says "No Active Accounts" and I can not load my saved missions.

I can load them on my iPhone.

Please help because I would much rather use the Smart Controller.

Comments

10 comments

Jim McAndrew Dronelink Staff
- November 07, 2019 12:21
Is this specific to the smart controller or can you reproduce it on another device?

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John silvas
- November 07, 2019 23:04
It only happens on the Smart Controller.

I have reset the controller a few times and reinstalled Dronelink.

I can load my saved missions on my phone.

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Jim McAndrew Dronelink Staff
- November 08, 2019 15:43
Will track down our smart controller and test it early next week. If it works for us we may need your username/password (send to support@dronelink.com).

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John silvas
- November 10, 2019 01:55
OK thanks.

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Jim McAndrew Dronelink Staff
- November 12, 2019 22:49
Our smart controller seems to load accounts just fine. Send a username/password to support.

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John silvas
- November 15, 2019 00:09
Ok I was able to load and run the mission with the new apk but I did get some errors about device running too slow and the app crashed once. Also the voice alerts were gibberish, I could not understand what was being said. The drone didn't seem to be flying right the circle was not smooth and looked jerky.

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Jim McAndrew Dronelink Staff
- Edited November 15, 2019 13:02
Doesn't surprise me. That was a debug build APK just to see if it corrected the issue you were seeing with no accounts. Sounds like you will need to wait for the release build for reliable behavior, but we are currently waiting for DJI to correct an issue in their SDK before we can create the next build :(

As for the voice alerts, did you install the Google text to speech APK (linked in the instructions).

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John silvas
- November 15, 2019 13:32
Ok and yes I have the Google text to speech APK installed.

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Rod Lindley
- November 15, 2019 18:23
I have a similar problem and error msg when I try to login using the IOS drone link app.

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Dave Schwechtje
- January 25, 2020 16:29
I was definitely experiencing the Gibberish voice prompts/commands myself on the SC. I too had the Google text to speech APK installed. I have yet to attempt to use DL since the latest SC update. ( oh boy )

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