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15 comments
The user name and password for the forum uses a seperate login and not connected to your DL paid Account. Your DL account user name & password can be the same but both need to be set up separately. I’d write down whatever login info you used to log in here for future use. When did you send the email to their support about your DL paid account ? Are you sure the email you used to set up your paid account is the correct one. Do you possibly have another email account you can check as DL would send it to whatever email you used when setting up your paid account.
https://support.dronelink.com/hc/en-us/articles/360033520534-Why-am-I-unable-to-login-
(I'm French, sorry for my English) Yes, I understood that they were two different logins, no problem. And I checked all my different email accounts (and spam folders) just to be sure but nothing found. In fact, I'm sure I was connected on the ios app (ipad) with the email used to set up my DL paid account but don't remind the password to connect on PC or another device. So I disconnect to ios app to use "forgot password" button, and now here i am. When I try to connect with invalid password, email address seems not to be a problem (Firebase: The password is invalid or the user does not have a password. (auth/wrong-password).) unlike if I use another email address + invalid password (Firebase: There is no user record corresponding to this identifier. The user may have been deleted. (auth/user-not-found). The email was sent yesterday (11:42 GMT+1) to the support.
Ok MONIN Pierre. I’d give it to tomorrow and check if Dronelink has responded to your email as it may take a day or so. If they don’t then I’d check back here or send another email to their support. Sorry I can’t help more.
Ok. Thanks for your help
We did respond to your support email, but it sounds like that email was blocked along with all the rest of the password reset emails. In the end, if you can't receive emails from Dronelink, you cannot reset your password.
Yes it makes sens. Indeed I didn't receive the reply. So, what are my options? Is it possible for the support to check the informations related to the DL paid accound and see what's wrong with them? I never had any problem like that before with a password reset procedure with this email account on others websites, so this is surprising. As a last resort, is it possible to be reimbursed and delete the account in order to resubscribe another one with another email address ? What can be done ? Because I haven't had a chance to actually use it (no effective flight, no mission done), so I'm a bit disappointed.
Even if you get credited for the purchase and repurchase the plan you may still have problems in the future using that email service. You may want to try figuring out why the email won’t allow DL in the settings first. My suggestions is to create a Gmail account which is completely free and use it just for your Dronelink account.
What Mike said.
I agree, that's what I thought. I check all the folders in mailbox and the settings too (blacklist ans so one) but nothing better. I rather think it was a mistake with my contact email address on my part when I registered. Would this be possible, or are the login and contact address necessarily the same? Is there any possibility for the support to check and modify that if it's not the same address. Otherwise, I already have a Gmail account that will suit. No problem to create a new DL account and purchase the plan with this one. But before doing that, how can i get recredited with the current one and close it (I haven't any data to recover so i don't care). (At the same time I will send an email to support with my Gmail account)
*I don't mind
Just request a refund: https://www.dronelink.com/refund
Ok, done.
Hi! I am trying to reset my password but no luck .. I don't recieve the email. it is with the same email that this support account is linked to, can you check if there is an issue at your end? I want to go flying tomorrow. Thanks in advance!
Regards,
James
Hmm .. I did recieve the notification that this request had been posted:
"Your request (10657) has been received and is being reviewed by our support staff. " .. So that's a good sign.
But perhaps after I log in, it would make sense to change my DroneLink account to my gmail account. Please let me know how to do this.
Thanks!
.. started working again, thanks! Either you reset something at your end, I just needed to wait a few days (I made many attempts, may have gotten blocked by the ISP). This (my) case is closed .. :)
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