Cancellation issue
I need to express my frustration and disappointment regarding my recent experience with the cancellation of my Dronelink subscription. Can you believe it? With just 7 days remaining in my subscription period, I decided to cancel in advance. However, instead of allowing me to access and enjoy the services I had already paid for, they have denied me access to the remaining 7 days!
As a loyal and committed user, this is completely unacceptable. How can they deprive me of the services I have already paid for until the very last day of my subscription? Now I find myself in the frustrating situation of being unable to access my flight plans and utilize the features that I am entitled to until July 7th, according to my subscription.
I urgently call upon the Dronelink team to review this situation and take immediate action. I demand that my access be restored for the remaining 7 days of my original subscription. Additionally, it is crucial for Dronelink to improve their cancellation and automatic renewal policies to ensure a fair and transparent experience for all users.
Comments
3 comments
I'd suggest sending them an email to support@Dronelink.com
As Martin said, issues like this are better handled with support@dronelink.com
This is actually our policy if you subscribe through the website as the payment processor we use on the website gives us more options and visibility into what is happening with customer’s billing accounts. Unfortunately, you subscribed through the app store, which is much more opaque and less user friendly to developers.
They resolved it within minutes, thank you very much!!
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