Password works for phone app but not RC Pro???

June 17, 2023 13:52
4 comments

When I login on my iPhone app - no problem I’m accessing my account. However, I recently downloaded the Dronelink app for my new rc pro remote for use with a mini 3 pro - allowed all settlings… When I try logging in there (while connected to the internet), it tells me incorrect user name and password. Tried this three times now (both phone where it works, and the rc pro where it doesn’t). To make matters worse - even though the password does work on the phone app, when you try resetting the password on the rc pro - the captcha shows up - and the DJI rc pro remote doesn’t let you scroll down after selecting captcha images to engage the reset password button.

Comments

4 comments

Raphael Gay-De-Montella
- June 17, 2023 13:55
Also - sure would be nice to have an option to contact drone link support directly for $45/month! Seriously!

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Martin Reading Dronelink Expert
- June 17, 2023 14:26
For account queries you can email them any time you like at the following email address support@dronelink.com

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Jim McAndrew Dronelink Staff
- June 17, 2023 14:31
Both apps use the same backend user system. If you need to reset your password, try doing it in a browser on your phone or laptop.

1
Mike (Arizona Wyldwest) Dronelink Expert
- June 17, 2023 22:19
Raphael Gay-De-Montella
If you are paying a monthly subscription then it must be a professional plan which means you have email support. Check the pricing at bottom of list. Also you can see what specific features are included with your plan by following the instructions in the second link. The third link is to DL’s help articles and tutorials which can help a lot. Enjoy.

https://app.dronelink.com/pricing/professional/compare

https://support.dronelink.com/hc/en-us/articles/360053169634-Which-features-and-drones-are-included-in-my-plan-

https://support.dronelink.com/hc/en-us/categories/360001874574-General

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