cannot login on my desktop but laptop is fine
I really want to use Dronelink on my desktop because I have a nice set up but I can't get past the login. Chrome, Firefox, and Microsoft all do the same thing - enter username and password and the login screen sits there with the purple line going back and forth.
Logging in from laptop is not a problem (Windows 10). Also tried my Windows 10 desktop at work and that works as well.
Obviously there's an issue with my home desktop so might there be a Windows 10 setting that is isn't set correctly?
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Check your internet settings to make sure it is enabled. Do the browsers work with any other websites ?
Try these links and see if it will work. Also check the DL help articles. There is a ton of information there.
https://app.dronelink.com/login
https://support.dronelink.com/hc/en-us/articles/360033520534-Why-am-I-unable-to-login-
Yes, I can access any other website using any of my browsers.
That is the url I've been using to login but clicked on the link for giggles - no change.
The support article was mainly about the support forum being a different login from the Dronelink app.
I've spent a fair bit of time searching (internet) but haven't spent much time with the help articles so I'll see what I can find tomorrow.
Thanks for the input Mike.
Checked VPN settings, cookie settings, ad blocker settings, etc?
Tried disabling NordVPN and Avast. Disabled all extensions in Chrome including AdBlock, cleared cache and deleted temp files and cookies. Disabled all start up services in Windows 10 and that didn't help either.
Not sure what else to suggest. Are there any errors in the browser’s dev console?
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