Purchased elite account but can't use it

I purchased an elite account this morning. I try to create a map but takes me to the purchase page again so I can get a paid subscription. I try to pay again and says I already have that product
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Comments

5 comments

  • Comment author
    Norvell Abente - DesabajaBuilders

    Says item already owned

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  • Comment author
    George K
    • Edited

    Not sure, but did you log on before you tried to create? Using the browser version or mobile? Using the same email account?

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  • Comment author
    Norvell Abente - DesabajaBuilders

    I was logged in and the system issue a payment option through Google pay and went ahead and did. For the moment I've been trying logging in and out on both web and android. Same thing I try to purchase on both and get thr same info on the device that I already have it

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  • Comment author
    Martin Reading Dronelink Expert Dronelink Expert
    • Edited

    Your best bet is to email support@dronelink.com explain the problem and they will sort you out

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  • Comment author
    Norvell Abente - DesabajaBuilders

    Thanks I'm emailing them to see what's going on

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