Single vs Multi-User Plans. How do I add users to my account?

  • Updated

All Hobbyist accounts, and the Starter account are only for single users. A single user login cannot be shared. Sign up for separate accounts for each user, or sign up for a Growth plan, which can have multiple users collaborating within a single account.

Each user seat is an additional cost. A Growth account can have up to 20 total users within 1 account. If you need more than 20, that is no problem, and can be enabled within your account, please contact us.


How to Add New Users to Growth Account

Step 1 - Open Account Settings Menu

Screenshot 2023-07-21 at 4.53.26 PM.png


Step 2 - Open Members Menu

Screenshot 2023-07-21 at 5.46.09 PM.png


Step 3 - Select to Add New Member and a Permission Type

You need to have a multi-user Growth account to see the New Member button.

See Adding More Users to Your Subscription below.

Screenshot 2023-07-21 at 5.57.42 PM.png

Screenshot 2023-07-21 at 5.58.14 PM.png


User Permission Types:

  • Owner: Ability to manage billing, upgrade and cancel account and everything else
  • Admin: Ability to add and remove users, everything but billing related items
  • Contributor: Only mission planning, flying, viewing flights. 


Step 4 - Send Invitation 

End user must accept by clicking the link.

Screenshot 2023-07-21 at 5.58.37 PM.png


Step 5 - Accept Invitation

The user will need to create a user profile and can then accept the invitation.

Screenshot 2023-07-21 at 5.59.11 PM.png


Adding More Users to Your Subscription

To see the New Member button above, you must have a larger than 1 team size in your subscription. You will require increasing the number of members in your account and confirming the increase in cost.

Screenshot 2023-07-21 at 5.47.55 PM.png

Screenshot 2023-07-21 at 5.49.51 PM.png

Selecting Continue will bill your default payment method.

Screenshot 2023-07-21 at 5.50.16 PM.png

View more details, such as the total invoice amount itemization within the Manage Billing page.

Screenshot 2023-07-21 at 5.55.13 PM.png


Managing Invitations, Deleting Users and Changing Permissions

In the member list, see pending invitations, resend invitations, change user permissions, and delete users and invitations.

Screenshot 2023-07-21 at 6.09.59 PM.png








Was this article helpful?

2 out of 3 found this helpful