Jim McAndrew Dronelink Staff
Articles
Recent activity by Jim McAndrew
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Can I use Dronelink while offline?
The Dronelink web app does not currently support offline mode. The Dronelink mobile app has limited support for offline mode. The options for offline use include: Use the On the Fly functions unde...
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- 17 followers
- 0 comments
- 8 votes
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Why is Dronelink unable to connect to my drone?
There are multiple reasons why Dronelink may not be able to connect to your drone: Is your drone supported (including the mobile operating system you are using)? See full system requirements If...
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- 454 followers
- 0 comments
- 126 votes
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Does Dronelink void my warranty? (DJI Care Refresh)
No. DJI will still cover your drone if there is a hardware issue, but you will need to send them flight logs (learn more). If the software has a bug that causes your drone to crash, we take respons...
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- 28 followers
- 0 comments
- 21 votes
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Why am I unable to login?
The Dronelink app (web/native) and the support center (forums, etc) use different login systems. Depending on which system you are attempting to access, you need to create an account for that syste...
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- 110 followers
- 4 comments
- 18 votes
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How do I cancel my account and/or get a refund?
Hobbyist Plans If you have a one-time payment plan and would like to cancel and receive a refund, fill out the following form to request a refund: dronelink.com/refund For purchases at app.droneli...
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- 11 followers
- 0 comments
- -6 votes
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Where do I register for an account to login to the web and native apps?
Sign up for one of the plans in the web app on the subscription page. Unfortunately, we are not able to include a link to this page in the native app because it would violate Apple's App Store poli...
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- 5 followers
- 0 comments
- -1 votes
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Does Dronelink generate flight logs?
Yes, Dronelink automatically generates logs in DJI's proprietary flight log format. You can access these flight logs by connecting your mobile device to a computer and exploring the files in the Dr...
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- 5 followers
- 0 comments
- 8 votes
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How do I connect to a third-party flight logging service? (DroneLogBook, AirData, Aloft Air Control, Dronedesk)
Dronelink integrates with multiple flight logging services, including: Airdata DroneLogbook Aloft Air Control - more details on how to connect Dronedesk Once a specific user and account has ...
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- 7 followers
- 0 comments
- 5 votes
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What is on the Dronelink product roadmap?
Dronelink is used all over the world by a large number of daily active users in a wide array of use cases. We constantly receive feedback in the form of feature requests and bug reports, and up-vot...
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- 3 followers
- 1 comment
- 6 votes
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Does Dronelink have Release Notes?
Yes! Click here to read the release notes for each version.
- 24 followers
- 0 comments
- 7 votes