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Jim McAndrew Dronelink Staff

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Articles

Recent activity by Jim McAndrew

  • Why do I see "Device Running Too Slow" during missions?

    Dronelink uses a custom flight controller that performs all the calculations on your mobile device (learn more). This can be processor intensive depending on the complexity and duration of your mis...

    • Updated
    • 6 followers
    • 0 comments
    • 13 votes
  • Is there a free trial of Dronelink?

    No, Dronelink does not offer free trials, however: If you want to try the Dronelink mobile app to see if it will connect to your drone and/or perform well, you can do that for free as described he...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Learning Resources

    There are a variety of ways to begin and continue learning Dronelink.   1. Getting Started Tutorials - Our Recommended Starting Point Learn by getting your hands on the product and out flying! Trai...

    • Updated
    • 55 followers
    • 2 comments
    • 42 votes
  • How do I install the Dronelink mobile app?

    Go to dronelink.com/download and select your drone from the list. Then select your remote controller / mobile device to download and install the correct Dronelink app. The Dronelink app is supporte...

    • Updated
    • 15 followers
    • 0 comments
    • 11 votes
  • How do I cancel my account and/or get a refund?

    Hobbyist Plans If you have a one-time payment plan and would like to cancel and receive a refund, fill out the following form to request a refund: dronelink.com/refund For purchases at app.droneli...

    • Updated
    • 7 followers
    • 0 comments
    • -6 votes
  • Why is Dronelink unable to connect to my drone?

    There are multiple reasons why Dronelink may not be able to connect to your drone: Is your drone supported (including the mobile operating system you are using)? See full system requirements If...

    • Updated
    • 152 followers
    • 0 comments
    • 31 votes
  • How do I upgrade my account? Upgrade my plan?

    You may be prompted to upgrade your account while using Dronelink if you attempt to access a feature that is not in your plan. Or you can select to upgrade your account.   Hobbyist plans can upgrad...

    • Updated
    • 3 followers
    • 0 comments
    • 9 votes
  • What are the system requirements? Supported drones and devices?

    Dronelink is supported across a variety of drones, mobile devices and operating systems. Visit dronelink.com/supported-drones to find out if your drone is supported. Visit dronelink.com/download to...

    • Updated
    • 161 followers
    • 0 comments
    • 64 votes
  • What is on the Dronelink product roadmap?

    Dronelink is used all over the world by a large number of daily active users in a wide array of use cases. We constantly receive feedback in the form of feature requests and bug reports, and up-vot...

    • Updated
    • 2 followers
    • 1 comment
    • 4 votes
  • Why do I see "Unable to Take Control" or "Automatic Control Interrupted" during missions?

    There are several reasons why Dronelink might display these messages. These issues may also result in the drone just hovering during a mission (without showing any error message). The flight mode ...

    • Updated
    • 3 followers
    • 0 comments
    • 6 votes