Jim McAndrew

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  • What are the system requirements?

    Dronelink is supported across a variety devices and operating systems, but can be a resource intensive application (learn more). For the best experience and results, we recommend using modern hardw...

  • How do I upgrade my account?

    You may be prompted to upgrade your account while using Dronelink if you attempt to access a feature that is not in your plan. Click More Details on the prompt and you will be taken to the appropri...

  • When will Dronelink add support for DJI's new drones?

    Dronelink is built on the DJI Mobile SDK, which does not always include support for DJI's latest drones. DJI does not usually reveal specific timelines for new hardware support, but in the past we ...

  • Getting Started

    Welcome to Dronelink! There are a lot of resources to help you get started. Let's jump in!   1. Quick Start Series - Our Recommended Starting Point Learn by getting your hands on the product and ou...

  • What makes Dronelink different or better than other apps?

    Most flight automation apps are limited to uploading missions to the drone for execution. This approach is called onboard waypoints, and it is the reason why most apps are essentially clones of eac...

  • What happens if the drone loses connection?

    If the drone loses connection during a mission, the resulting behavior depends on the execution engine. Virtual Stick (default) If you are running a standard Dronelink mission plan that uses virtua...

  • How do I cancel my account?

    If you have a one-time payment plan and would like a refund, please email support@dronelink.com within 30 days of your purchase. If you have a recurring subscription, you can cancel it from your ac...

  • Why does the drone fly off course or make jerky movements during certain mission plans?

    Flight performance depends on many factors including: Hardware - How big and stable is the drone? Environment - What are the winds aloft? Is there signal interference? etc. Mobile device perfo...

  • Does Dronelink offer support?

    Yes, the best way to get support is by posting to the forums (separate user registration required): General questions Bug reports Feature requests Dronelink team members, including the developers...

  • Staying Organized

    Introduction Organization is the key to scalable flight automation. Dronelink introduces multiple levels of organization to simplify team management, access control, and complex mission planning. A...