User

Jim McAndrew Dronelink Staff

Member since
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Followed by 36 users
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Articles

Votes on activity by Jim McAndrew

  • Why is iOS not supported for newer DJI drones?

    Dronelink supports DJI drones by using the DJI Mobile SDK (MSDK). Starting with version 5 of the MSDK, DJI decided to only support Android devices, and they currently have no plans to add support f...

    • Updated
    • 3 followers
    • 0 comments
    • 4 votes

  • Which features and drones are included in my plan?

    You can always see exactly which features and drones your plan supports by opening your account settings. First click Plan Details (...):   Then click See All Features:

    • Updated
    • 2 followers
    • 0 comments
    • 4 votes

  • Why does the drone fly off course or make jerky movements during certain mission plans?

    There are many forum threads that discuss this issue in detail (such as this one). In the end, flight performance depends on many factors including: Hardware - How big and stable is the drone?...

    • Updated
    • 3 followers
    • 0 comments
    • 4 votes

  • Why does it display "Electromagnetic interference at sticks"?

    The DJI SDK erroneously reports this status on the Mavic 2 pro, even when it is safe to fly. Please ignore this warning message until DJI updates the SDK.

    • Updated
    • 4 followers
    • 1 comment
    • 3 votes

  • Is there a free trial of Dronelink?

    No, Dronelink does not offer free trials, however: If you want to try the Dronelink mobile app to see if it will connect to your drone and/or perform well, you can do that for free as described he...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Does Dronelink offer support? How do I get support?

    Yes, the best way to get support is by posting to the forums (free user registration required): Post your question in one of the following categories: General questions Bug reports Feature request...

    • Updated
    • 10 followers
    • 0 comments
    • 0 votes

  • Can I have multiple Dronelink accounts?

    Yes! You can have multiple Dronelink accounts associated with the same user profile. Make sure you are logged in when you sign up for the second account, and Dronelink will automatically associate ...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Where do I register for an account to login to the web and native apps?

    Sign up for one of the plans in the web app on the subscription page. Unfortunately, we are not able to include a link to this page in the native app because it would violate Apple's App Store poli...

    • Updated
    • 3 followers
    • 0 comments
    • -1 votes

  • Why does the 3D view say ArcGIS failed to load in the web app?

    The 3D view is powered by Esri's SceneView (ArcGIS), which requires cross-site tracking to be enabled. Open Safari > Preferences > Privacy and uncheck Prevent cross-site tracking to use the 3D view...

    • Updated
    • 4 followers
    • 3 comments
    • -1 votes

  • How do I cancel my account and/or get a refund?

    Hobbyist Plans If you have a one-time payment plan and would like to cancel and receive a refund, fill out the following form to request a refund: dronelink.com/refund For purchases at app.droneli...

    • Updated
    • 8 followers
    • 0 comments
    • -6 votes