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Comments
10 comments
Sorry to hear that you are having trouble. If you would like to troubleshoot the issue:
If you would prefer a refund, go here.
Did you install Dronelink from the Google Play store or direct APK download?
-yes, and also dowloaded the beta version no video feed
Does Dronelink always crash when you open it or just sometimes?
Sometimes,
Can you try a different cable?
-i dont have other cable
Can you try a different device (just to prove it is device specific)?
I tried my old Samsung a50s
Same result
If you would prefer a refund
I would try any solution before this
Which version do you currently have installed? DL 4.0.0 from Google Play?
What version of Android are these devices running?
Does it crash immediately upon opening, or after awhile? If after awhile, what are the steps? Are you logged in? Is there a specific error message?
Is the drone showing connected in the app at all, you just see no video feed, or does it say disconnected? The most common reason for either case is a bad cable or not granting all permissions.
I was able to use the app on my first flight i was able to capture images using mapping, i tried it even though there is no video feed on the screen, i just flew the drone with in line of sight
The version that im using is 4.0.0 dronelink
Android version of A53 5g- android 12
A50s android 11
When it crashes it shows "dronelink closed because this app has bug"
No video feed
I granted all permissions
Did you make sure that no other apps are running in the background that are connected to the drone at the same time?
Update here: https://support.dronelink.com/hc/en-us/community/posts/11783531459603-Google-Pixel-7-and-Air-2s-Live-Feed-from-Camera-is-not-showing-only-still-image-of-when-it-first-turns-on?page=2#community_comment_22696099333779
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