Beta 4.0.0 (211) with GL300K (DJI monitor V 2.0) failed mission start
Hello!
Each trying start the mission (any mission in any places) fail with message:
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Comments
6 comments
Your device is really slow and not capable of running the mission with virtual stick. You might consider converting to DJI Onboard waypoints, or use a faster mobile device.
We can't use another device, because our controller have built-in monitor and Android device. Dronelink 3.3.0 works fine with this missions, 3.4.0 do not run on DJI Monitors, beta version think that device is slow. Guys, what happened? You improve your soft, but after your changes it do not want to work properly. We pay every month and still want work with your soft in future. Please change your policy about 3.3.0 verison (it do not want starting without update, or repair 3.4.0 version - it do not start on DJI Monitors). Also we can not undestand: the mission is same, the DJI Monitor is same, the drone is same, only Dronelink have changed. And we see message than our device is slow. May be your new soft is slow? Please, help us solve this trouble, we can not use your subscription already two weeks, the work is stops.
I understand your frustration, but we are not going to change our policy about supporting old versions of Dronelink. Having said that, we are always trying to improve the performance of Dronelink over time and if you have a mission that works in an older version, please share the mission plan so we can test it to see if there have been any regressions that can be fixed. In the end, the GL300K suffers from the same issues as the Smart Controller, and in the long run you should consider moving away from this hardware system as it cannot be upgraded, or consider switching to uploaded waypoints for your missions.
https://app.dronelink.com/zvka-8KG5dxXjyJNuNqYLwSQz/truba/plan/BzBw6V8UcGZYysImCvVP/N2zqwwLDeGdOdwCB739y
The very simple mission, worked with Dronelink 3.3.0 without any problem.
90% of our missions consist of 360 panorama photo only. Nothing else. I can not understand what changed and you say than my device is slow from now, if we have changed nothing.
I understand about your policy, but if you make something new and good, please do not broke old. The excelent is enemy of good, because good is works, but excelent have many bugs and your cusomers lose money and time, and they need to search another, more loyalable service.
I ran this exact mission on both 3.3.0 and 4.0.0 and it executed with issues and there was no noticeable differences between the two versions. The only thing I can think of is that your environmental conditions have changed since you ran it in 3.3.0 (for example, it is the middle of summer now and the ambient temperature is much higher which can cause your device to throttle its performance at a hardware level). If you want to test 3.3.0 under your conditions, you can email support@dronelink.com for instructions on how to access the dev server.
Request #4972 has been sent.
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