video feed freezes the entire mapping

georges

Hello im new @ DL i have the elite and i tried today a mapping and from the start the video feed froose luckely i was vlos. the only app that was running was the DL app...nothing else.  the mobile is a galaxy s22 ultra the drone is a dji air2

Can anyone help me pls?

i have doen serveral mappings with my phantom 4 pro v2.0 while using ground station pro for my ipad and dji PE on my smartcontroller i never was in a situation that my image freezed all the time

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Comments

8 comments

  • Comment author
    Jim McAndrew Dronelink Staff

    Are you saying that you never see a video feed at all? Did you grant all permissions?

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  • Comment author
    georges

    no first i have video but once it starts the mission the video freezes and about all permission...if you mean in the app, i downloaded it from playstore and give all permision.

    thank you already for youre quick reply

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  • Comment author
    Jim McAndrew Dronelink Staff

    Is your Air2 on the latest firmware and are you on the latest version of Dronelink?

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  • Comment author
    georges

    Yes air 2 is up to date, version of D.L (app) is 3.4.0, i just noticed there is a update to 3.4.1 shall this solved that problem?

    Thank you for youre help already

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  • Comment author
    Jim McAndrew Dronelink Staff

    No, it had unrelated changes - just making sure you had at least 3.4.0. I am not sure what else to suggest at this point except maybe try a different android device if possible to see if it is related to something with the S22.

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  • Comment author
    georges

    Ok  will try that and keep you informed, 

     

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  • Comment author
    georges
    • Edited

    I tried the same map on a galaxy s10+ no problems so it has to do with my s22 ultra, maybe a deep setting in the software of the phone.hopefully next firmware update of the phone will solve it.

    otherwise i will instal D.L on my smart controller

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  • Comment author
    Jim McAndrew Dronelink Staff

    https://support.dronelink.com/hc/en-us/community/posts/5323971715731-Dronelink-Samsung-S22?page=1#community_comment_12906720726419

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