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11 comments
Please email support@dronelink.com if you have billing issues.
Is it a billing issue if my account gets cancelled??
The email reply from the email address you suggested told me to go to the community posts, and they will not respond to me if I don't have an account. Which I don't because it's been cancelled.
Yes
You have an account, but it got cancelled for some reason.
Hi!
Im having the same issue, what was the problem in your case?
/Axel
Please email support@dronelink.com if you have billing issues.
Yup, just did!
I had to contact my credit card company.
Any luck on getting accounts reinstated? I just went through this as well. My info on the webpage says I started my account on July 7, 2022, and cancelled on July 7, 2023..
Or, let me know if contacting my credit card company is what is required.
Thank you,
Hi!
For me, I first tried using a credit card registered to the business, which didnt work.
I emailed back and forth with the economy department, but they eventually dropped off on vacation. So I simply entered the information of my own, private CC which got billed within minutes! My guess is that the business CC had some kind of restrictions applied to it, which prevented money from being withdrawn.
So if you have the possibility to check either in your bank app on your phone (atleast this is an option for me), or with the bank itself why the payment can't go through, that would be my suggestion.
EDIT: "The business", refering to the company I work for, if that was unclear.
Account was reinstated after I contacted Card company
The email to Support solved it - they got back to me within 24 hours. Well done, thank you!
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