APP Crashes Samsung S25 FE

We are experiencing an app crash issue with a Samsung S25 FE where the app closes randomly and tells us to clear the cache for it to work again, whenever we try to modify a small test flight map. We are using the DJI Mini 4 Pro and I tried both the dronelink.com/download and this link  https://drive.google.com/file/d/1HZBfJI3E05-YuHYqCfURtLu9XkIKUuc8/view?usp=drive_link for the app and neither fixed the issue. 

Following the instructions from this previous forum post 'Versao 5.3.3 (320) com BUG no galaxy s23 (SM-S911B)'.

Has anyone else experienced this issue with the Samsung S25 FE (SM-S713B One UI 8.5)? 

Many thanks in advance!

0

Comments

10 comments

  • Comment author
    Jim McAndrew Dronelink Staff
    Does it crash while editing mission plans?
    0
  • Comment author
    Bridget Elliott-Rudder

    Hi Jim,

    Yes it crashed whilst editing a mission, we haven't tried flying the drone, purely opening the dronelink app whilst the drone was on and trying to edit a mission

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    Sounds like the same issue as this thread: https://support.dronelink.com/hc/en-us/community/posts/55378230105107

    0
  • Comment author
    Bridget Elliott-Rudder
    • Edited

    The mission was created and modified within the app on the phone

    0
  • Comment author
    Jim McAndrew Dronelink Staff
    Does editing the same mission plan in a web browser outside the app work?
    0
  • Comment author
    Bridget Elliott-Rudder

    Hi Jim,

    Apologies for the delay,

    In both the Apple app and the website we can edit the mission.

    0
  • Comment author
    Jim McAndrew Dronelink Staff
    That matches the embedded Android mission planner crash — browser and iOS editing are fine. Can you try the latest 5.3.5 beta (build 327) on the S25 FE and see if editing still crashes?
    0
  • Comment author
    Bridget Elliott-Rudder

    Yes it still crashed, but less frequent

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    Share the mission plan causing it to crash?

    0
  • Comment author
    Bridget Elliott-Rudder

    Great update:(after updating to beta android app) even though our original mission plan crashed, we decided to fly the Mini 4 Pro on a pre-made mission (from iOS phone) and the drone did not fall out of the sky!! Still not sure why our OG mission plan made in the app on the S25 FE crashed.

    0

Please sign in to leave a comment.