Paid subscription not showing on my account

Brett Davis
I paid for DroneLink, but my account still shows Starter (free). The system tells me I already have a Starter account, which means I likely have two accounts (one created with Sign in with Apple or a relay email). My Air 3S features are not unlocked (Onboard Mode, telemetry, mission upload). I need my paid subscription moved to the account I actually use. Please merge my accounts and attach my paid plan to this email address. Email I use to log in: [your email] Device: iPad / iPhone Drone: DJI Air 3S Subscription: DroneLink Flight – Business $34.99 (shows in Apple Subscriptions)
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  • Comment author
    Brett Davis

    I paid for DroneLink, but my account still shows Starter (free).
    The system tells me I already have a Starter account, which means I likely have two accounts (one created with Sign in with Apple or a relay email).

    My Air 3S features are not unlocked (Onboard Mode, telemetry, mission upload).
    I need my paid subscription moved to the account I actually use.

    Please merge my accounts and attach my paid plan to this email address.

    Email I use to log in: [your email]
    Device: iPad / iPhone
    Drone: DJI Air 3S
    Subscription: DroneLink Flight – Business $34.99 (shows in Apple Subscriptions)

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  • Comment author
    Jim McAndrew Dronelink Staff

    For billing issues: support@dronelink.com

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