Strange Upgrade scheme - I really don't like

July 28, 2021 10:54
14 comments

I bought the hobbist scheme in August 2020, then new bundles are coming up. I lost some features I purchased and after asking I was upgraded to elite scheme... This was also lost in the last few days and I purchased the elite scheme and once again noticed that i.e. the facade modules are gone once again... And the Google Earth integration does not work on Android.. I really like the software but do not like this kind of upgrade policy

Comments

14 comments

Jim McAndrew Dronelink Staff
- July 28, 2021 12:27
I was upgraded to elite scheme

The system should not have allowed you to upgrade from Hobbyist (legacy) to Elite (2021) so I will definitely look into that. For now I have refunded the payment and reset your account back to Hobbyist (legacy).

I lost some features...but do not like this kind of upgrade policy

This is not our upgrade policy. If you buy a plan that includes feature X, you should still have access to that feature as long as you stay on that plan. Granted, in this case it let you upgrade to a plan with less features, but like I said, already looking into that. If you are still unable to access the Facade feature now that your account is Hobbyist again, please let me know (I am curious what your recreational use case for that feature is however).

the Google Earth integration does not work on Android

This sounds like a separate, unrelated bug report. Can you please post more details in a new post here.

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Christian Franke
- July 28, 2021 12:59
the facade works now again.. i opened an bug issue for the Google Earth topic.

Thanks

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Christian Franke
- Edited July 28, 2021 13:13
what is my current status with which features? I am a liitle lost now.

My believe -featurewise- is to be an ELITE user in the 2020 scheme - as one of the early hobbyist (legacy) users, including facades, Google Earth, Terrain following, Trucking shot,...

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Christian Franke
- July 28, 2021 13:06
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Jim McAndrew Dronelink Staff
- July 28, 2021 15:33
We will add a "what features are in my account screen" in the next update. For now, here is what is in the legacy hobbyist plan (the same features that you had on day 1):

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Christian Franke
- July 28, 2021 16:55
Perfect... Thanks a lot
Christian

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vg1
- July 28, 2021 17:04
Can you check and my account, I have exactly the same as described by Christian Franke

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Jim McAndrew Dronelink Staff
- July 28, 2021 18:22
Your account is still Hobbyist (legacy) with the same features listed above.

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vg1
- July 28, 2021 19:02
The Facade option is gone.
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Jim McAndrew Dronelink Staff
- July 28, 2021 19:05
The top level create menu doesn't have a facade template, but if you click New Plan you will see the Facade component as an option when you click New Component.

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Jim McAndrew Dronelink Staff
- July 28, 2021 19:05
Also, still curious as to what your recreational uses cases are for facade.

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vg1
- July 28, 2021 19:11
It is OK. But this solution is not intuitive.

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Jim McAndrew Dronelink Staff
- July 28, 2021 19:13
The purpose of the initial create content screen is to surface the most commonly used features without overwhelming people with every single possible feature in the app. Facade is definitely an advanced use case that most hobbyists do not use as the feature is targeted towards businesses doing inspections.

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vg1
- Edited July 28, 2021 19:30
Also, still curious as to what your recreational uses cases are for facade.

As a curiosity and fun with 3D programs, eg Agisoft Metashape

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