Dronelink not working

Kelly Parkinson
Used Dronelink last week and worked flawlessly, can back to practise before I have a job tomorrow and now the app does not work, it is infuriating. I open the app and it connects to the drone but when I press on my plan it acts as if it’s loading then nothing comes up, the time estimate and play button no longer appear and I am very angry and stressed from this. I have tried using another phone which the app just could not connect to the drone which is further another great experience. Please help me ASAP as I need to be ready for my mapping job tomorrow
0

Comments

14 comments

  • Comment author
    Kelly Parkinson

    Also, when I uninstall and reinstall the app only does the purple play arrow and time estimate appear where I can press it but then immediately disappears. Please help

    0
  • Comment author
    Kelly Parkinson

    Using a DJI air 2s

    Standard control that came with my drone, says model RC231 on the back

    Latest version of Dronelink I assume on iOS, it is up to date in the App Store,

    I flick away DJI fly but doesn’t really change anything on iOS or android devices

    When I uninstall and open a mission for the first time and can press the go button it does the mapping flight normally except I have no view of the camera and would not be able to stop the drone or see any info on the flight, is there a way to fly the drone on a browser?

    0
  • Comment author
    Kelly Parkinson

    Please can you help me

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    Having no camera view and no telemetry is not normal. I assume you granted all permissions on install?
    https://support.dronelink.com/hc/en-us/articles/360033103354-Why-does-the-Android-app-ask-for-so-many-permissions

    Can you send a screen recording or screenshots showing the issue?

    0
  • Comment author
    Kelly Parkinson

    I have camera view but no map view, the drone connects to the controller and drone fine and I can fly manually it’s just no button to start the mission comes up, how can I send you videos and photos?

    0
  • Comment author
    Kelly Parkinson

    Also am on iOS

    0
  • Comment author
    Kelly Parkinson

    And yes you are right on my android device the app works perfectly like it used to on my iPhone except I am disconnected from the drone but if I go to DJI fly I am connected

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    how can I send you videos and photos?

    Can you upload to youtube or dropbox and put a link?

    0
  • Comment author
    Tim Thomas
    • Edited

    Jim McAndrew, I had the same issue today, mission worked last week; but nothing today. Same Drone DJI Air 2s, IOS 18.2.1 , iPhone 15 Pro, Dronelink version 5.0.0 (298) . Dronelink comes up, but there is no mission start button. I can takeoff manual with an arrow up on the left side of the screen, and there's a photo button on the right side of the screen. But no way to start a mission that has been picked.

    0
  • Comment author
    Kelly Parkinson

    Hey Tim, I just got a new iPhone to see if it will work, still the app is not working, seems like there’s a problem with the app on iPhones, someone needs to fix this asap

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    We can’t fix the issue if we don’t know what it is or how to reproduce it.

    0
  • Comment author
    Kelly Parkinson

    How can I help? Send you photos?

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    As I said before, can you upload a screen recording showing the issue to youtube or dropbox and put a link?

    0
  • Comment author
    Tim Thomas

    Jim, I upgraded to version 5.0.1 last night and all seems good again.

    The whole left side of the screen wasn't showing yesterday with the purple go button and the map. All good now for me, just wish it would have worked yesterday. Lesson learned, check for latest upgrade before going on a job in cold conditions (too cold to troubleshoot grrrr).

    0

Please sign in to leave a comment.