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How to upgrade from Hobby ($20) to Premium ($40)?

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28 comments

  • justin

    Yes, it seems that I have purchased the wrong plan.  In all previous advertising it indicates that the $20 plan lets you try mapping, orbital, path and loads of functions.  Now mapping has been taken out of what they are now calling "Basic" rather than "hobbyist"?  There seems to be so many more than the 3 plans they had so it's all a little confusing 

     

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  • Christian Franke

    I totally agree... Mid of August i purchased the "one time Hobbyist" and now additionally the Premium Plan... Also one time... But until now i cannot find any extra value.. also the additional planning i cannot find.. Looks a bit strange

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  • Eric Goldstein

    As a starting point, check out this FAQ:  https://support.dronelink.com/hc/en-us/articles/360053169634-What-features-are-included-in-the-legacy-Hobbyist-plan-

    We'll put out a document or video that better explains the plans soon.   Our goal is to maintain a highly functional $20 plan for users while giving people the ability to access higher end functionality (e.g. Airdata integration, mapping, end eventually the powerful features to come - follow, focus, etc.).    Users who had purchased the $20 plan before the price change will be grandfathered into the $80 elite plan (minus e-mail support)..

    Hang tight - we'll get some better information out for new and existing users soon.

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  • Christian Franke

    Upppss, but i already purchased the upgraded Premium Plan... Will i'll be refunded dir the purchase of the unnecessary Premium Plan and upgraded to elite for my "old Hobbyist" Plan?

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  • justin

    I expected to try the mapping but now it’s asking for me to upgrade? I haven’t been able to plan a single flight as expected 🙁 Refund me, grandfather me or offer what’s advertised please so I can either upgrade or make other plans!  My plan, purchased today doesn’t have mapping. « The Hobbyist plan has the same features as the Elite plan » isn’t indicating that right now!

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  • Jim McAndrew

    The definitive source of truth on what features are included in each plan is on the feature comparison pages (Hobbyist, Business, etc), sorry if the previous videos caused confusion. We are going to update those to remove the marketing content as it makes transitions like this more complicated for everyone (videos will just be focused on tutorial).

    I believe both of you have opened support tickets and have been taken care of at this point.

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  • justin

    When did you change the payment plans? I’m afraid I was expecting to get what was available in the previous plan as per your own videos that are still suggesting you can do more than I got.

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  • Jim McAndrew

    The plans were introduced just yesterday. Can we keep the discussion to one place? (either the support ticket or here, I am going a little crazy)

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  • Christian Franke

    Thank you very much for your Kind and immediate Support.. i am back in my old Hobbyist Plan with the new "on-fly-plans"

    Thanks a lot

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  • Tero

    Thanks DL for upgrading the old Hobbyist plans to Elite. This was very kind from you.

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  • Ken Kroeker

    Grandfathering was the right thing to do - thanks.

    Initially I thought Elite was a separate level rather than a sublevel of "Hobbyist" - good idea.

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  • David Tolson

    I bought the Hobbyist 'lifetime' plan and Airdata integration was working. Are you now saying this integration will no longer work next time I fly? 

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  • Tero

    @David, have you seen this? The old 'Hobbyist' plan is now Elite.

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  • justin

    Thank you for sorting out my plan 👍🏻💯

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  • David Tolson

    Tero, it looks like you have been upgraded but I still log in as hobbyist. I'll give the guys time to sort this out, thanks.

     

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  • Jim McAndrew

    Your account should now render as "Hobbyist (Elite)"

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  • David Tolson

    Many thanks Jim, much appreciated.

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  • Mcmena

    hi, today October 8, I bought an account to try to mapping, but the account is a Basic Plan, so I need to change to Premium Plan but I dont want to pay $20 extra for had been pay the Basic Plan for mistake.
    Can you help me with this change?

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  • Mcmena

    Im sorry, If I do that Im going to pay $40, what happens with the basic plan $20, is it going to be refound to me?

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  • Jim McAndrew

    The upgrade price is the difference between the two plans, and should be reflected on the checkout screen.

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  • Mcmena

    Ok, thank you Jim

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  • Mcmena

    Hello Jim I paid the Premium Account and the upgrade price was not the difference between the two plans, and did not  reflected on the checkout screen. what happens now, i did your recommendation

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  • Jim McAndrew

    I believe you already started an email support ticket, so you can reply to that with a screenshot of the pricing page and the check out page. Please make sure you are logged in when you view the pricing page.

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  • Mcmena

    I started an email support ticket for the first question now I have other problem by bad recommendation, what can I do now?

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  • Mcmena

    Can you refound to me the basic plan $20?

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  • Mcmena

    Hello Jim WHAT GONNA HAPPENS NOW?

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  • Tero

    Mcmena. I understand that this is an important issue for you, but if you already have aprivate communication channel with DroneLink, I don't see any point filling up this discussion group with this subject any further. I propose that we all keep this channell clean and dedicated to the subject, and any private type of questions to other channels. Cheers!

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