Need some Clarification on DJI refresh covering crashes with DroneLink

Matthew P CASWELL

• September 06, 2020 00:08

There's a lot of confusion about if you fly with DroneLink and the drone crashes, dji will refuse any refresh claim. in a chat a dji rep told me that DroneLink is an authorized 3rd party app (true?) and that they will cover it.. and someone at Dronelink told me that if dji refuses to cover a crash, Dronelink will.

Can we get some clear accurate info on this issue.. there's lots of people who refuse to try DroneLink because of the confusion.

0

• 

  Eric Goldstein

  • September 06, 2020 00:58

  Matthew,

  See this article:

  https://support.dronelink.com/hc/en-us/articles/360052536173-Does-Dronelink-void-my-warranty- 

  I'm probably going to do a quick video tomorrow on this only because this seems to come up every 30 minutes or so with false information.  

  Hope that helps.

  In any case - fly smart and fly safe..

  Thanks!

  Eric

  0
• 

  Matthew P CASWELL

  • September 06, 2020 01:04

  Thanks, I'll crosspost that link in the Mini FB group because the general consensus that is preached is that it WILL VOID the refresh warranty claims.

   

   

  0
• 

  Peter Duffy

  • September 11, 2020 05:22

  Yes, please do a quick video.  Especially with regards DJI Care refresh (Not warranty).  The Dronelink App would have millions more customers if there was full clarification.  Thank you.

  0
• 

  Matthew P CASWELL

  • September 12, 2020 23:08
  • Edited

  Thats the key.. does dji REFRESH cover the drone if DroneLink was the software operating the drone. Thats the hangup because you reference that "if it was hardware related, DJI will cover it".  With refresh, it doesn't matter if it's hardware, or if I step on it or it crashes. As long as we have the drone they will cover it.

  Please clarify so we can get more users to test and help this great software grow the market!

  0

Please sign in to leave a comment.