Lost visuals during waypoint mission (2nd time happening)

Carlo Melendez
Carlo Melendez Aug 5, 2020, 6:55 PM EDT Hi! Since yesterday i am subscribed to the app ($20.00). I did two missions without a problem (waypoint ). I tried to do the same mission a couple hours after and the app crashed. Lost visuals of the drone and I couldnt see the drone ( very sunny where I live). I had to pressed the rth button and the drone came back. I though tthat it was signal issues because where I live there are a lot of interferences. But i tried to do a mission in an open space and the same thing happened. The drone stopped at like 30 seconds fromstartong the mission ( alI signal was good) I am a little bit scared to be continuing using the app but I really like to use it. I even recommended the app in one of th Puerto Rico drone groups. I contact a person from dronelink throught instagram today and he says that its probably my phone. But i said to him that i am using a samsung s20 and that it should run pretty good with it. It is because its withe the mavic mini?
0

Comments

10 comments

  • Comment author
    Jim McAndrew Dronelink Staff

    The drone stopped 30 seconds after you started the mission because the app crashed or the app was still running? If the second option, did you have a max distance setting in DJI GO / Fly?

    0
  • Comment author
    Carlo Melendez

    The app was still running both times. The only thing I could move was the gimbal. But i could not command anything else. Hitting rth just returned the drone. I wasnt able to see its path nor see live visual in the app. When at sight I was able to land it safely ( the app was completly frozen at that time)

    0
  • Comment author
    Carlo Melendez
    • Edited

    In the second mission the drone just went up and stayed therfor the whole mission. I could see that the counter was moving but the drone was just up there. Neither was able to see visuals

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    Did you terminate DJI Fly in the background?

    0
  • Comment author
    Carlo Melendez

    Yes it was closed.

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    You should definitely not continue in the app if you do not see a live feed. We will have to investigate more if we find a way to reproduce the issue.

    0
  • Comment author
    Carlo Melendez

    Ok. Thanks. Reviewing the sreenrecording I noticed I recived a message saying Drone too far off course D 75 ft. I have half of the mission screen recorded if that helps

     

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    Can you post a link to the recording? It sounds like it hit a NFZ or the max distance setting in DJI Fly.

    0
  • Comment author
    Carlo Melendez

    https://linksharing.samsungcloud.com/CDlvfhpRtFzN

    Before taking off dji fly was closed and dji settings are at its highest distance.

    0
  • Comment author
    Carlo Melendez

    NFZ are distant from the area it happened

    0

Please sign in to leave a comment.