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Unable to use - App crashes when I load mission

Comments

9 comments

  • Jim McAndrew

    Can you share a link to the mission plan?

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  • Luke Geniella

    I can actually see that when I share the link, that itself appears to be broken so maybe that is the issue? 

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  • Jim McAndrew

    I was able to access the share link and opened the plan just fine on my iPhone XS Max. Does it happen for all mission plans or just this one?

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  • Luke Geniella

    here's a screen record of my experience: 

    https://streamable.com/b9sl37

    Well, it happened on the plan I created before this one. This is my first attempt to use the app so this is my first and only (aside from the plan I deleted because of this issue)

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  • Jim McAndrew

    I believe you, there just isn't much I can do to help if I can't reproduce the issue. You need to try a different mission plan or a different device to try to narrow things down.

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  • Luke Geniella

    I understand... I have created two new plans. Both create the same results (failure, app crash). Trying to install on my ipad as a test, but I can't use that with my spark. As far as other drones, unfortunately I do not have another to test on. 

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  • Jim McAndrew

    Why doesn't the iPad work with the spark?

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  • Luke Geniella

    Oh, it would but for the rc to connect I don't have a usb mini to usb c cable where I am. 

    That said I just had mission success! Very pleased. 

    The answer, which, even though it makes me look a bit dense hopefully will help future dronelinkers: like the proverbial "did you try turning it off and on again?" I updated my phone's iOS to the latest (13.4.1 as of writing this) and voila. D'oh!

    Thanks for your help Jim, it is much appreciated and I am very excited to get to use these advanced tools with my beginners drone :)

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