Unable to use - App crashes when I load mission
I was pretty excited to try dronelink, I love innovative software and I also am very limited by my drone model.
Unfortunately I’m having an issue with the app. I’ve created a simple mapping plan, but when I attempt to load the plan in the app on my phone, the app crashes. What happens is I see the flight interface and the map for a brief second, and then the app shuts down and I am returned to my phone's home screen.
I’m using an iPhone XS Max and a Spark connected to my rc via cable. I’ve tried uninstalling and reinstalling, deleting plan and creating again, and restarting drone and remote control, deleting app and reinstalling, and restarting phone. Any ideas on what next?
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Can you share a link to the mission plan?
https://app.dronelink.com/luke-geniella/homestead/plan/OE3WW8NJIbsrrzIkQ4EW/pXEGqyWaGpjdiSiEYkJX
I can actually see that when I share the link, that itself appears to be broken so maybe that is the issue?
I was able to access the share link and opened the plan just fine on my iPhone XS Max. Does it happen for all mission plans or just this one?
here's a screen record of my experience:
https://streamable.com/b9sl37
Well, it happened on the plan I created before this one. This is my first attempt to use the app so this is my first and only (aside from the plan I deleted because of this issue)
I believe you, there just isn't much I can do to help if I can't reproduce the issue. You need to try a different mission plan or a different device to try to narrow things down.
I understand... I have created two new plans. Both create the same results (failure, app crash). Trying to install on my ipad as a test, but I can't use that with my spark. As far as other drones, unfortunately I do not have another to test on.
Why doesn't the iPad work with the spark?
Oh, it would but for the rc to connect I don't have a usb mini to usb c cable where I am.
That said I just had mission success! Very pleased.
The answer, which, even though it makes me look a bit dense hopefully will help future dronelinkers: like the proverbial "did you try turning it off and on again?" I updated my phone's iOS to the latest (13.4.1 as of writing this) and voila. D'oh!
Thanks for your help Jim, it is much appreciated and I am very excited to get to use these advanced tools with my beginners drone :)
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