Unable to launch/login to web app

March 17, 2020 12:33
4 comments

I’m having difficulties getting started with mission planning. I’m completely new to Dronelink but I’m fairly tech savvy. I’m trying to use the web app on my iPad Pro (9.7 inch model) and have also tried with my iPhone 6s. Both devices are up to date iOS wise, current iOS 13 something. When I try to log in both devices get stuck at login screen with your purple spinning ring. I have reset all web data and tried resetting my password with you. Not sure what I’m missing here and as far as I could tell from reading material in your tutorials and forum I should be able to accomplish this, yes? Any help would be greatly appreciated. Thanks in advance, Caleb Fitzgerald

Comments

4 comments

Morris Hansen
- July 19, 2020 03:52
I am having the same issue. On iPhone, iPad and windows laptop. Tried resetting password, create a new login, same thing keeps happening.

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Jim McAndrew Dronelink Staff
- July 19, 2020 13:15
Please email support@dronelink.com so I can assist you further.

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Jessica072
- August 01, 2020 10:20
I'm also having the same issue, I sent an email to support but was asked to post the question in the forum.

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Jim McAndrew Dronelink Staff
- August 01, 2020 13:27
Sorry about the confusion Jessica, our support policy changed since the original post. Please post a screenshot of your issue or any other error message.

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