Supported Drone and Billing

March 01, 2024 22:41
1 comment

A very dissatisfied customer right now. First I checked to see that my dated (2018) dji drone (Mavic 2 Enterprise) was supported and your system (both app and online) said that it was. If it’s not then I don’t know why it says that it is If I am able to post a screenshot of it showing that it is supported then I will. Once I paid for the basic service and attempted to use the service the drone link app told me that I would have to upgrade to the premium service to do so. Next I upgraded as requested the premium service. When I attempted to use the upgraded premium service the app now tells me that the Mavic 2 enterprise is not supported. So which is it? Please refund me my full price and let’s just call it like it feels like it is. I attempted to reach support for this issue but was directed to post it on the general discussion forum by an email from support.dronelink

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1 comment

Jim McAndrew Dronelink Staff
- March 01, 2024 22:49
The M2EA is supported, but it is only included in Growth accounts as indicated here: https://app.dronelink.com/pricing/professional/compare

Having said that, DJI has all but moved on to the M3E and Dronelink is being forced to do the same because we depend on the DJI SDK. For refunds: https://www.dronelink.com/refund

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Supported Drone and Billing

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