Support for Motorola Moto G Play
I am a paying customer (Professional Level) and have downloaded the Android version for the Mini 3 Pro as per your website directions to sideload it, however when I try to install it on a brand new purchased for this purpose 2023 Motorola Moto G Play, which has a 64 bit processor, I get a message that says "Dronelink DJI - App not installed as app isn't compatible with your phone". It's a modern Android 12 O/S, which is apparently running a Mediatek Helio G37 processor, that is 64 bit. What's up with this? I did not go to the Google Play Store at all, but wondering if perhaps there is other software that is preventing this from installing? The first time I tried to install it I had to turn protection off so that it would even try to install, as it didn't want to sideload at first. Wondering if I am out $250 now for the phone. Sure would be good to know what kind of Android phone works with Dronelink before trying this again. Very frustrated.
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2 comments
Is this the device you are using? https://www.amazon.com/Moto-3-Day-Battery-Unlocked-Camera/dp/B0BQ118F2T/ref=sr_1_3?crid=M4JV1S1DX22R&dib=eyJ2IjoiMSJ9.xkgiYiSVWZica6inQdqYj9bGm-QPJSopFrb2CZ592L7lZhDRsOM0aRUJVKC5zPyAOYn0aCzeJnfkJRsXiHy1j_0NMHFmZNMyWYJsFOk3ojjEm3PUhpJR7s1OfWejcdUxgj9BWmCO3zcEG_HRVj13PU_bnLCiwvvw_ciPI_LqCOZqrsCiaFyQAT2yg3dJsMp0n4Y5gEEmDAtYRrwwiiEfAGOPTFoGClaIXj4dX49AwXQ.4l-NzgkLQKvGBXnya099oy_UjEZbVonzf1a8OIt2Gb8&dib_tag=se&keywords=Motorola%2BMoto%2BG%2BPlay&qid=1708086337&sprefix=%2Caps%2C343&sr=8-3&th=1
Haven’t seen that one before but it appears to be a very cheap ($99?) Android device that may be running some locked down version of Android?
It isn’t possible for us to test every single Android device but we do have a crowd-sourced list of devices with comments on how well they work (or not):
https://support.dronelink.com/hc/en-us/articles/360036721233-Why-do-I-see-Device-Running-Too-Slow-during-missions
Yes, that is the phone. Had a friend who knows Android and is more techy than me look at it and he figures because it is a pay as you go phone, it’s locked down and he couldn’t update the O/S to Android 14.
Assuming it’s not a hardware problem, but a locked down OS/software problem?
If I can return the phone, my friend recommended getting a Samsung A15. I see the Samsung A14 in your list is not recommended and noted as "unacceptable" performance.
Here is a link to the A15 specs compared to A14, in your estimation this would be an ok phone to use?
https://www.trustedreviews.com/versus/samsung-galaxy-a15-5g-vs-samsung-galaxy-a14-5g-4416861
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