Updated APK to V 4.8.3 but now the App crashes >>>>

Terry

Hi 

I upgraded to V 4.8.3 and when opening up the app it stays on screen for  about 3 sec and disappears - tried several times to re-install but same thing -- any idea on how to fix this?

 

Thanks

0

Comments

37 comments

  • Comment author
    Terry

    Sorry I forgot to mention that my phone is android Note 10 plus -----

    0
  • Comment author
    Mike (Arizona Wyldwest) Dronelink Expert Dronelink Expert

    Which drone & Controller ? Check the link for correct version for the drone/controller combo your using.

    https://www.dronelink.com/download

    0
  • Comment author
    Terry

    Mini 3 Pro -RC-N1

    Downloaded the Mini 3 Pro APK - the issue being is that when the app is initially opened on my my phone (without the controller and drone turned on) then after 3 sec the screen "Welcome to Dronelink" disappears but the app its still running in background  - and even opening it back from the running background same thing happens - 

    How to fix this please ?

    Note; the previous APK versions operate just fine -

     

    0
  • Comment author
    stéphane GARNIER

    Same issue as you.

    0
  • Comment author
    Terry

    Stephane has same issue - I'm not going crazy after all 😁

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    Which exact build number did it start happening on?

    0
  • Comment author
    stéphane GARNIER

    Personaly I have the same issue since 4.8.3
    Never happened until now.

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    Which build number (not version) did it start happening on? From 278 to 279?

    0
  • Comment author
    stéphane GARNIER

    Yes 279.
    I update as soon as a new version/build is available.

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    So 278 worked for sure? If not sure I can get you a link for it to try.

    0
  • Comment author
    stéphane GARNIER

    Best is to send the link to 278.
    I will test immediately

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    https://drive.google.com/file/d/1k937Gb6WFgmC_W_tGl8lxdhnm7gycvgL/view?usp=sharing

    0
  • Comment author
    Hüseyin KAYA

    Hello Jim

    As i wrote in my previous posts, i am also experiencing the same issue with my Samsung s10+

    i just downloaded build 278 and i can confirm that it does not crash when i execute the app

    Hüseyin

    0
  • Comment author
    stéphane GARNIER

    Jim McAndrew, it says it cannot install since the package (278) is not valid.

     

     

     

     

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    Uninstall first.

    0
  • Comment author
    stéphane GARNIER

    0
  • Comment author
    stéphane GARNIER

    I confirm : NO crash with 278

    278 : OK
    279 : KO

    0
  • Comment author
    Terry

    Hi Jim
    Its build 279 that is causing this issue -
    Thanks

    0
  • Comment author
    Mike (Arizona Wyldwest) Dronelink Expert Dronelink Expert

    Just for info, I have had no issues with 4.8.3 (279). with IOS, iPad. All is good.

    0
  • Comment author
    stéphane GARNIER
    • Edited

    Mike (Arizona Wyldwest), I have several android phones. 279 is working on some, and not on others.

    That´s why for me it´s not absolutely a blocking point.

    0
  • Comment author
    Terry

    On Android Note 10 +
    278 - ok
    279 - no ok

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    It appears to be an issue with the new DJI video previewer, which fixed the random crashes that were happening on a majority of devices after 5-10 minutes, but has not introduced on-app-launch crashes for a much smaller portion of devices. Sending the crash logs to them and will see what they say.

    0
  • Comment author
    stéphane GARNIER

    Thanks.

    0
  • Comment author
    Terry

    Thank you for acting fast on this - hopefully a resolve soon - 👍🏻

    0
  • Comment author
    Hüseyin KAYA
    • Edited

    Hello Jim, 

    To test the new build, i  upgraded to build 280 ,and as the previous build 279 , the app again crashes after a few seconds of execution on my Samsung s10+

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    280 does not fix this issue - DJI is still working on it.

    0
  • Comment author
    stéphane GARNIER

    Thanks.
    Hope you will let us know when the fix will be ready.

    0
  • Comment author
    carsten b

    Had the same problem with my mini 3 (not pro) using 279 build on my Nokia X10. 278 works so far. 

    0
  • Comment author
    Jim McAndrew Dronelink Staff

    Is 282 working for you?

    0
  • Comment author
    Nikos Benakis

    I do photogrammetry with a DJI MINI 3 (not pro). My results are pretty good but i m facing some app - crashes (Beta). A week ago, i accomplished a 30 minute mission and for that i spent all the 3-battery-capacity (i bought this drone before 3 months brand new  so the batteries have made 10 circles). I haven t already download 4.8.3 version. Could you inform me please if app-crashes (Beta) are still noticed with the new version? Thank you.

    0

Please sign in to leave a comment.