Error versión 4.8.2

La nueva actualización no me muestra el mapa de seguimiento del dron, además cuesta mucho que se conecte.

El vuelo programado lo hago un un RC-Pro y el dron es un DJI Air 2s, ambos son sus softwares actualizados.

Con la versión anterior nunca tuve problema y necesito trabajar con la app.

Es posible volver a la versión anterior?

Por favor urgente su ayuda

Saludos

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Comments

18 comments

  • Comment author
    Mike (Arizona Wyldwest) Dronelink Expert Dronelink Expert
    • Edited

    1. I’d charge the controller first as it looks like it’s almost completely dead.
    2. Follow the first link to check everything on the list especially all the permissions on number 4”
    3. Make sure you follow the instructions on how to properly close the DJI app in number 3.2. It must be force closed, not just swiped up. There should also be no other apps still running in background so make sure to force close any others as well. Otherwise any other apps still running in background will consume resources and the lack of processing power may cause issues. 

    https://support.dronelink.com/hc/en-us/articles/360052025194-Why-is-Dronelink-unable-to-connect-to-my-drone-

    https://support.dronelink.com/hc/en-us/articles/13139796197011

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  • Comment author
    Martin Reading Dronelink Expert Dronelink Expert

    You wont get a tracking map until it sees satellites, and your satellite count is "0" possibly due to being indoors

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  • Comment author
    Mike (Arizona Wyldwest) Dronelink Expert Dronelink Expert
    • Edited

    Maybe I misunderstood with the translation. 

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  • Comment author
    Martin Reading Dronelink Expert Dronelink Expert

    This is the translation that I get

    The new update does not show me the drone's tracking map, and it also costs a lot to connect. I do the scheduled flight with an RC-Pro and the drone is a DJI Air 2s, both have updated software. I never had a problem with the previous version and I need to work with the app. Is it possible to go back to the previous version? Please urgently help

    I was going by that first section, and by the fact it's obvious from photo that the OP is indoors with 0 satellites locked, but yes I also se what you are saying Mike (Arizona Wyldwest)

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  • Comment author
    Sergio Torres Zolezzi
    • Edited

    Quizás las imágenes llaman a confusión respecto de los satélites pero no tiene que ver con eso, realicé vuelos sin el mapa de seguimiento con 23 satélites, con el control cargado y con todo lo que siempre hacía hasta la versión 4.8.1

     

     

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  • Comment author
    Mike (Arizona Wyldwest) Dronelink Expert Dronelink Expert
    • Edited

    Sergio Torres Zolezzi. Ok, I think I’m understanding now. According to the screenshot there is no map so I’m guessing that’s the issue. You don’t need to connect the drone to see the map so something probably in the permissions may not be granted. Go into the controllers settings and make sure all permissions are granted. The map should always be present without connecting drone and probably something in the settings. Also make sure the location services is enabled in the DL app as well. 

    https://support.dronelink.com/hc/en-us/articles/360025829973-How-do-I-install-the-Dronelink-app-on-RC-Pro-RC-Enterprise-Pro-RC-Plus-Step-by-step-instructions-

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  • Comment author
    Sergio Torres Zolezzi

    He hecho todo, volví a la configuración de fábrica e hice todo lo que indicaron y nada. No sé qué mas hacer...

    Necesito una ayuda urgente.

    Qué más podría ser??

     

    Saludos

     

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  • Comment author
    Jim McAndrew Dronelink Staff

    What is the issue you are seeing?

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  • Comment author
    Sergio Torres Zolezzi

    Disculpa la demora Jim,

    Con la ultima actualización perdí la imagen y el mapa de seguimiento...no me aparecen

    Además, cada vez que inicio un vuelo automatizado debeo reconectar el drón.

    Funcionaba perfecto hasta esta actualización.

    A la fecha actualicé la app al 13 de diciembre esperando alguna mejora y nada....

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  • Comment author
    Mike (Arizona Wyldwest) Dronelink Expert Dronelink Expert

    Sergio Torres Zolezzi. Dronelink is working on a fix for the components path disappearing on the map and the live feed issue if this is what you’re asking about. The link I’m sending discusses this issue.

    https://support.dronelink.com/hc/en-us/community/posts/24175989317907-Mapbox-and-camera-freeze-during-mapping-mission

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  • Comment author
    Fernando Ramírez Fuentes

    Se ha podido solucionar este problema??...en mi caso (con el mismo modelo de dron y control) me ha exigido actulizar a la última versión (4.9.0) de lo contrario no funciona, sin que me muestre el mapa de avance de la misión; sin embargo al probar en otro dron y utilizando teléfono con la misma versión del Dronelink actualizada, se despliega sin problemas el mapa.

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  • Comment author
    Sergio Torres Zolezzi

    Yo lo solucioné instalando una versión anterior....que acá me dijeron que no era recomendable pero tampoco me dieron una solución.

    escríbeme a torreszolezzisergio@gmail.com y te doy los detalles 

     

    Saludos

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  • Comment author
    Mike (Arizona Wyldwest) Dronelink Expert Dronelink Expert
    • Edited

    Fernando Ramírez Fuentes. Update the app version as you should always use the most current version. Make sure you check all permissions as many have said they did but missed one. Triple check all of them. Make sure you have “force stopped” the DJI App, not just swiped close as that will not work. Both of these are usually the issue about 90% of the time. As far as I know DL staff hasn’t reported any uses with that controller so unless there is something very new that combo should work great. I’d completely delete DL app and start from scratch. Go through each step slowly and make sure you follow the instructions on proper drone/ controller combo.  Good luck. 

    https://support.dronelink.com/hc/en-us/articles/360025829973-How-do-I-install-the-Dronelink-app-on-RC-Pro-RC-Enterprise-Pro-RC-Plus-Step-by-step-instructions

    https://support.dronelink.com/hc/en-us/articles/360052025194-Why-is-Dronelink-unable-to-connect-to-my-drone

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  • Comment author
    Fernando Ramírez Fuentes

    Mike, he realizado esas acciones al menos unas 5 veces y nada....

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  • Comment author
    Mike (Arizona Wyldwest) Dronelink Expert Dronelink Expert

    Ok. I have no idea. DL will need to assist further but the may need more info as Jim mentioned above. Maybe a screenshot. Good luck.

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  • Comment author
    Fernando Ramírez Fuentes

    Marca 0 satélites porque está dentro de un edificio...

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  • Comment author
    Fernando Ramírez Fuentes

    Mientras que si abro la app Dronelink en el telefono con la misma versión, me aparece sin problemas el mapa

     

     

     

     

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  • Comment author
    Mike (Arizona Wyldwest) Dronelink Expert Dronelink Expert
    • Edited

    I don’t know how the DL app switches between the Map and Live feed with that controller. It may be done differently. I’d try switching between the live feed and map with one of the C buttons like with the DJI App. The Dronelink app has the ability to enable RC buttons for what function you want to set in the settings. Check the settings under the Controller tab and select one of the buttons you want to use and select, UI: Map/Live Feed. See if that works. You will see many other functions as well.

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