Video Feedback

HI

 

Got an mavic air 2. Made plans/missions and try to start. It did fly perfect, however, the videofeed is black, or in best case, i see a frozen picture every 15 sec.

in the DJI App, thats not i problem. What have i done wrong? 

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Comments

8 comments

  • Comment author
    Jim McAndrew Dronelink Staff

    Hard to tell without more information. What device / OS? Did you grant all permissions on install? Have you tried it just sitting on your desk?

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  • Comment author
    Jesper Wångö

    Sorry. Android. All permissions asked for is granted. I also reinstalled the dronelink app, but That didnt work either..

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  • Comment author
    Mike (Arizona Wyldwest) Dronelink Expert Dronelink Expert

    Jesper.Jim will need the actual device model. 

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  • Comment author
    Jesper Wångö

    Mavic air 2 European version..

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  • Comment author
    Jim McAndrew Dronelink Staff

    What Android device.

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  • Comment author
    Jesper Wångö

    Samsung galaxy S21 5G, Mavic air 2 with standard remote control.

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  • Comment author
    Jim McAndrew Dronelink Staff

    I don't know then - maybe you didn't terminate DJI Fly? It can't be running in the background. No one else is reporting this and we cannot reproduce the issue. If you need a refund please email support@dronelink.com.

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  • Comment author
    Jesper Wångö

    I've tried that. The video feed works great in dji Fly app. But when i quit it, and start dronelink it does not... everything works great. did fly a planned mission to day, works great, but i want to se it if something happends, so i can take controll of it... i'll try a samsung s10, and se it thats a problem also. I'll report back to you

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