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Bug with taking photographs with Mapper - please help

Comments

11 comments

  • Jim McAndrew

    Have you tried this on 2.2.0 (released yesterday)?

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  • Edwin Pynegar

    I just installed it and the problem was the same afterwards. I also adjusted the flight plan and minimum capture interval and it still had the same issue.

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  • Jim McAndrew

    Are you able to try it with a different drone or on iOS (just to isolate the issue)?

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  • Edwin Pynegar

    Not straightforwardly, I'm afraid. I will work on getting hold of another drone and an iOS device over the next couple of days. Meanwhile, is there anything else that you immediately suggest me trying?

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  • Jim McAndrew

    Nothing that I am aware of. You are the only user currently experiencing this issue AFAIK.

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  • Edwin Pynegar

    Jim, I think this user is referring to the same problem. Do you know if you found a solution for them?

    https://support.dronelink.com/hc/en-us/community/posts/360052860473-MA2-camera-capture-problem-in-mapping-mode

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  • Jim McAndrew

    That issue has already been corrected.

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  • Edwin Pynegar

    Jim,

    I have managed to borrow another Mavic Pro and also a Mavic 2 Pro to test the software out... and in both cases it worked perfectly (with my own cell phone).

    As such it would appear to be a problem with my own drone. I can only assume there is some setting that is wrong in the DJI GO 4 app, or a similar problem which is not allowing the drone to complete the task as instructed (as, if the other Pro worked fine, it can't be a compatibility issue per se, right?) Can you give me some advice as to what could be wrong?

    Also, if it helps you, I have had a lot of separate issues when flying my own drone. I attach screenshots of a couple of them below. Furthermore, the drone does not return to home even when it manages to finish its mission; instead it just stays hovering and I have to manually navigate.

    I have used this drone successfully before with other mapping software such as DroneDeploy, but I need the AGL functionality that your product offers.

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  • Jim McAndrew

    The two screenshots above indicate poor signal or interference between the drone and the RC. Other apps may not have this particular issue because they run onboard, unlike Dronelink which uses virtual stick. As far as your problem-child drone, not sure what else to suggest besides all the normal stuff (firmware update, recalibration, send in to DJI for full diagnostic / repair, etc).

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  • Edwin Pynegar

    Jim,

    I have not managed to make any progress with my drone. Worse yet, I recently had to do some mapping and I managed to borrow an almost-new Mavic 2 Pro from a (very trusting) friend - and Dronelink was yet again pretty much unusable. The "telemetry delayed" error was a particular bugbear, although it was not the only one. I also had extremely frequently "drone too far off course" (I had to adjust the setting in the mission planner to an enormous acceptable error to prevent this), "Gimbal Mode Failed", and something about "P-GPS".

    Therefore, I was not able to complete the work I had planned as it would literally fail in some cases every few seconds and then take 2 or 3 minutes to restart the mission. I can only say I'm extremely disappointed. Is there anything that can be done about these problems? From having read what you stated about "virtual stick", it would appear to me that my cellphone (a mid-range Samsung running Android) is simply not powerful enough to run Dronelink successfully.

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  • Jim McAndrew

    It sounds like a combination of a slow phone with a large mission. You either need to get faster hardware or break your mission up into smaller, closer chunks.

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