App crashes unless opened with WiFi turned off.

Sam

Version 4.4.1 (235) kernel 4.4.0

Samsung Tab A, model SM-T510

Android 11

App crashes after about 10 seconds when opened. But all buttons work and you can move around the map until this happens (it's not frozen), does not happen if there's no internet connection.

Work around seems to be turning WiFi off, starting the app and then turning the WiFi back on. Obviously I would rather the app be more stable than that.

 

 

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Comments

3 comments

  • Comment author
    Mike (Arizona Wyldwest) Dronelink Expert Dronelink Expert

    May be something with that model device. Can you try on another device ? I haven’t seen this issue but anything is possible. Wifi isn’t absolutely needed to use so not sure why it’s acting that way. Have you tried deleting the app and reinstalling ? How did you install the Native app. 

    Check this link to see which version you will need and see if one of the methods will work. Maybe it will help.   

    https://support.dronelink.com/hc/en-us/articles/360035825593-How-do-I-install-the-Dronelink-mobile-app-

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  • Comment author
    Jim McAndrew Dronelink Staff

    Does it still happen in 4.4.2?

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  • Comment author
    Sam

    Sorry for the slow response. It still does crashes, but I'm hopefully going to replace it anyway as the Samsung tab is A a bit big and underpowered for what I want. And it's possible it's something that the IT guys did to the tablet. As opposed to an issue with Dronelink.

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