If your subscription to a professional plan has been paused, cancelled, or your payment has failed, your account will have a Canceled status and must be reactivated.
You do not need to create a new user profile or account, sign in with the previous user profile that was associated with the account you want to reactivate.
If you purchased via a in-app purchase from Apple or Google, you must reactivate using the below method.
If you purchased at app.dronelink.com/pricing you must also follow the below steps. Your last payment details are not saved, so you must enter new payment details.
See this article for updating payment details in a active account.
If you are having issues with this process, please contact support@dronelink.com.
Step 1 - On a web browser, Login with your account User Profile
You must be logged in as the previous user that was the account owner to reactivate the account.
Step 2 - Open Account Settings
Open the account settings for the cancelled account.
Step 3 - Select Reactivate Account
Step 4 - Input Payment Details
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